Head of Products - Remote

ABOUT DRIPS Drips is a conversational AI platform that helps enterprise brands and their partners have smarter, more human conversations with customers, at scale. This is an individual contributor role, reporting directly to the VP of Product & Engineering, and you will work across every department, including Engineering, Operations, Customer Success, Sales, Data Analytics, and AI/ML. This is a fully remote role, working with fully remote teams. Writing clear, detailed PRDs and functional specs independently, utilizing AI-first workflows at every step along the way

Customer and stakeholder discovery, translating messy real-world requirements into scoped, buildable features

Querying and evaluating data directly to inform decisions and validate outcomes

Gaining consensus across Engineering, Customer Success, Sales, and AI/ML without losing momentum

WHAT SUCCESS LOOKS LIKE Product initiatives ship on a predictable cadence, with scope and tradeoffs understood by everyone involved before work starts

Customer and stakeholder input is translated into decisions, not just captured

Cross-functional partners in Engineering, Customer Success, Sales, and AI/ML see Product as a source of momentum, not a bottleneck

You can write a PRD in the morning, jump on a customer call in the afternoon, and review an API spec before end of day

As comfortable analyzing complex data as you are presenting a strategic roadmap to leadership

A deliberate remote collaborator. Proven track record in delivery-heavy roles where you shipped product, not just planned it

Hands-on experience with AI/ML products, conversational AI, NLP, or messaging platforms

SQL proficiency, you’re comfortable pulling your own data rather than waiting on analysts

An AI-first way of working, you use AI tooling to accelerate your own output without sacrificing quality or judgment, and you actively evolve your workflows and tools as your needs change

Proven success leading cross-functional work in a fully remote, distributed organization, building alignment across departments without relying on in-person proximity

STRONG PLUS Prior experience in a product-adjacent role, including engineering, implementation, sales, or customer success

Enough technical fluency to read and reason about code in an AI-assisted development environment, so you can ask sharper questions and pressure-test scope with Engineering

This is a product role, not an engineering role, you will not be assigned production development work or carry engineering deliverables

Experience building product for enterprise healthcare, particularly with insurance payers, and familiarity with the compliance and regulatory constraints that come with it

COVER LETTER REQUIREMENT Please include a cover letter with your application, limited to 250 words or fewer. Our Core Values can be found on the Drips website for you to review before submitting your application.

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