Head of Operations & Business Management

Job Description
Calibration Operations Supervisor
Title: Operations Supervisor
Location: Allentown, PA
Hours: Mon-Fri, 8am-5pm
Salary: Based on Expereince
Employment Type: Direct Hire
Position Overview:
Manage day-to-day operations of a commercial calibration and repair laboratory to meet and exceed customer requirements and business objectives. Responsibilities may include oversight of technical operations, customer service, shipping & receiving, quality functions, and laboratory personnel. This role requires direct interaction with customers, internal leadership, and cross-functional teams while independently managing complex assignments, resolving operational challenges, and driving continuous improvement initiatives.
Duties and Responsibilities:

Lead daily laboratory operations and promote a culture of accountability, service, and operational excellence
Manage departmental performance against financial objectives including Profit & Loss (P&L) responsibility
Oversee and control variable expenses while managing technical and administrative staff performance
Maintain and support laboratory accreditation requirements and expansion efforts including UKAS, KEMA, and ISO/IEC 17025 standards
Drive process improvements and operational efficiencies to reduce costs and improve service delivery
Provide technical support for business and operational initiatives
Assist technical teams with troubleshooting and resolution of complex calibration and TMDE-related issues
Manage laboratory assets to maximize utilization and identify opportunities to expand capabilities
Support leadership initiatives and strategic operational projects
Recommend equipment and asset acquisitions with supporting business justification
Perform additional responsibilities as assigned
Minimum Qualifications:
Experience managing a technical service group in calibration, repair, manufacturing, or related industries
Minimum 10 years of experience within calibration and repair environments
Experience supporting Physical Dimensional, RF/Microwave, and general test equipment calibration activities
Formal PMEL or equivalent technical training preferred
Minimum 2 years of leadership, supervisor, or section lead experience
Knowledge of ISO/IEC 17025 accreditation requirements preferred
Proficiency with Microsoft Office applications
Physical Requirements:
Ability to lift up to 45 pounds without assistance
Occasional standing and bending required
Working Environment:
Primarily laboratory and manufacturing environments with occasional customer site support
Domestic and international travel may be required

EOE/ADA

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