Head of Operations Management (m/w/d)

Auto Driveaway, one of the largest professional driveaway companies in the US, is seeking an energetic, safety‑focused Operations Manager to execute dispatch operations at our Cincinnati, OH location.

Auto Driveaway is a leading national provider of professional vehicle relocation services. Auto Driveaway primarily serves large corporate fleets, fleet management companies, upfitters, dealerships and vehicle and truck OEMs with fast, safe and reliable door‑to‑door driveaway service nationwide. Services include fleet shipping and fleet management services; single vehicle "door‑to‑door driveaway" shipping; short‑term and reconditioning services across all asset types. We accomplish this with personalized customer experience, an unwavering commitment to safety, and a national network of professional drivers, helping to ensure quality, accountability, and reliability on every trip.

Motivates a staff of professional drivers and office personnel.

Evaluates condition of incoming and departing vehicles to identify all defects and request approval for recommended services (Auto Detail, Preventative Maintenance and Body Repair).

Track and manage all active vehicle services through Cloud‑Based ERP system.

Manage, maintain and establish relationships with vehicle service providers to maintain the highest quality outcomes for services performed on client vehicles.

Complete title and registration services at DMV locations on behalf of Auto Driveaway and our clients.

Maintain 100% updates of internal systems, ensuring customer communication.

Evaluate problematic conditions affecting service level and react accordingly to resolve issues.

Communicate with personnel or customers as to estimate time of delivery or pickup. Coordinate delivery times to ensure customer satisfaction.

Monitor and equalize assignments to ensure maximum efficiency of pick‑up and delivery assets to staff.

Monitor and ensure performance of internal system that supports the dispatch function.

Implement driver assignments based on workforce availability scheduling parameters, ensure open issues for customer service are researched and resolved. Communicate with regional manager in formulating driver efficiency and work schedules.

Ensure compliance with all FMCSR, State and Local regulations regarding dispatch operations and communication.

Ensure all drivers are directed and managed within corporate personnel policies and procedures.

Ensure proper security of company and customer assets.

Must have strong management, human relations and communication skills.

An understanding of customer service delivery techniques and problem‑solving methods.

Must be able to travel 2‑3 times a year for meetings.

Auto Driveaway maintains a smoke‑free work environment in accordance with company policy and applicable law.

Auto Driveaway participates in E‑Verify to confirm employment eligibility.

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