Paralegal - Work From Home - Fully Remote

Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.

Role The Legal team protects the platform, enables the business to move fast, and keeps Whatnot ahead of the legal risk that comes with hypergrowth. We’re hiring a sharp, detail-oriented Disputes Paralegal and Project Manager to work directly with our Litigation Counsel and own the day-to-day engine behind a high and growing volume of disputes — demand letters, pre-litigation matters, arbitration threats, small claims, subpoenas, and related notices.

The core of the job is running intake end to end — logging, triaging, and routing every new matter, drafting first responses to users, and keeping matter tracking airtight so nothing slips. This role has real room to grow as our disputes and legal operations functions mature.

Own intake end to end across every channel — logging, categorizing, and routing each new matter to the right attorney with a clear summary of the claim, claimant, type, and any immediate deadlines.

Triage and manage accurately and consistently across claim types (demand letters, pre-litigation disputes, arbitration threats, small claims, subpoenas) — making defensible first-line calls under time pressure.

Draft and send initial responses to users, working from templates and escalation protocols, and calibrating tone for sensitive or adversarial situations.

Administer legal holds and preservation — issue and track hold notices under Counsel's direction, maintain custodian lists and acknowledgments, partner with IT/People to prevent deletion for held custodians, and release holds at matter close.

Improve the system as you go — intake workflows, response playbooks, decision trees, trackers, and escalation paths — and audit legacy trackers for active matters that haven’t been migrated, rather than relying on personal heroics to stay afloat.

Use AI tools (Claude CoWork, Glean, GC AI) to drive efficiency, build templates and workflows, and create a safety net so matters don’t get missed.

Partner cross-functionally with Trust & Risk, Customer Experience, and Legal Operations to gather facts and documentation, and communicate matter status to non-legal stakeholders without over-lawyering.

We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our San Francisco, New York, Seattle, or Los Angeles hubs.

You People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building. As our next Paralegal, you should have 7+ years of legal experience, plus:

A bachelor’s degree (required) , plus 7+ years of legal support, legal project management, or paralegal experience in litigation, disputes, or a high-volume legal environment.

In-house litigation, legal project management, or regulatory experience is strongly preferred . Ideally you have previous experience at a marketplace, fintech, or consumer tech platform — though high-volume litigation or project management experience at a large law firm is also a plus.

Comfortable learning new platforms fast.

You have prior experience with demand letter intake and response drafting, or other structured legal correspondence workflows, and a sense for when to elevate versus when to use a template.

You’ve used the app (or are excited to), and you get what it means to support a two‑sided marketplace community.

We run on Slack, Google Docs, Streamline (matter management), and DocuSign (execution); LawVu, Ironclad, ServiceNow, Salesforce/CaseCloud, Smartsheet, Jira) transfers well.

Benefits Generous Holiday and Time off Policy

Health Insurance options including Medical, Dental, Vision

Work From Home Support

Home office setup allowance

Monthly allowance for cell phone and internet

Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally

Monthly allowance to dogfood the app

We’re passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).

We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law.