Head of Operations & Business Management

Job Description Director of Operations
Full-Time | Exempt | Monrovia, CA — Serving Greater Los Angeles & Santa Barbara County

WJ Landscape Maintenance, Inc. is a professional landscape firm specializing in high-quality, luxury residential landscapes in the Greater Los Angeles and Santa Barbara County areas. Our dedicated team is committed to the landscape profession and delivering exceptional results for our clients.

The Director of Operations oversees the landscape maintenance & construction divisions, guiding strategy, budgets, and operational leadership. This individual is focused on division profitability, long-term sustainability, team performance, and the development of strategic client and vendor relationships. Lead the Operations Management Team: Directly manage department managers, project managers, production managers, and other operational leaders to ensure they are actively managing their teams and responsibilities.

• Establish Accountability: Set clear expectations, deadlines, and performance standards for managers and consistently follow up when commitments or results are not met.
• Evaluate operational systems, identify issues, determine the appropriate course of action, and actively manage improvement plans.
• Improve Company Performance: Monitor key operational metrics, financial results, and work with managers to improve labor efficiency, estimating accuracy, material management, job performance, and overall gross margins.
• Develop and Manage Department Leaders: Coach managers on leadership, planning, communication, problem-solving, and team accountability while addressing managers who are not meeting expectations.
• Reduce Owner Dependency: Proactively take operational decisions, follow-up, and personnel management off the owner’s plate while keeping ownership informed of major risks and results.

• Proven ability to manage division profitability, mentor staff, and build client relationships
• Proficiency with Aspire or similar landscape operations software
• Bilingual in English and Spanish (preferred)
• This role includes a probationary period with a review after 3 months, followed by regular ongoing performance reviews and an annual review.