Full-Time Communication Dispatcher

Foundation Building Materials (FBM) is a leading construction materials distribution company serving the commercial and residential construction markets across United States and Canada. In conjunction with Unified Door & Hardware Group (UDHG), a premier provider of commercial door, frame, and hardware solutions, FBM supports a broad range of construction and architectural projects nationwide.

Together, FBM and UDHG’s 8,000+ Team Members are committed to operational excellence, innovation, and employee development. By combining scale, specialty expertise, and a customer-first mindset, we deliver high-quality products and services to contractors, builders, and project teams across diverse markets. As the organization continues to grow and evolve following the recent acquisition by Lowe’s, we are investing in strong, forward-thinking talent to support our long-term success.

At Foundation Building Materials (FBM), Dispatchers are vital to daily operations—coordinating drivers, routes, and deliveries to ensure everything runs smoothly. In this fast-paced role, your communication and problem-solving skills will keep our teams and customers connected.

Uses and maintains Department of Transportation (DOT) dispatch software to above-target FBM compliance percentage

Provide instruction to drivers if a logistical or customer service issue should arise

Calls to confirm address, material, stocking conditions, and any other needed information on ALL deliveries BEFORE the truck leaves the FBM warehouse

Manages the material accuracy/verification process for each truck pre-delivery

Establishes, builds, and maintains customer relationships

Communicates effectively with customers, sales, and management regarding delivery statuses

Professional, courteous, and ongoing contact with customers before, during and after a sale

Support our values in the stated areas of Safety, Customer Focus, Teamwork, integrity and being a Company of Choice for both employees and customers

Adhered to all company policies and procedures, DOT and OSHA standards

Bilingual (Spanish) preferred

Building products knowledge strongly preferred

Strong computer knowledge/ data entry skills required

Demonstrated effective (polite, organized, questioning) telephone skills

Flexibility/adaptability in personal work schedule and in product/delivery scheduling

Effective interpersonal skills with customers and peers

This is a full-time position with competitive pay and benefits.

Base: $28.25- $33.50 per hour

Job Type: Full-Time

We offer a comprehensive and competitive benefits package designed to help you thrive inside and outside of work. Medical

Dental

Legal Insurance Plan

Foundation Building Materials is an Equal Opportunity Employer and committed to providing equal employment opportunities to all individuals, including those with disabilities. We value diversity and inclusion and are dedicated to creating a workplace where all employees feel respected and empowered. All employment decisions are based on business needs, job requirements, merit, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability status, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.

In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, we provide reasonable accommodations to qualified individuals with disabilities to help them perform the essential functions of their job. If you need assistance or an accommodation during the application process or while employed, please contact Human Resources View email address on click.appcast.io Foundation Building Materials