IT SysAdmin

Our purpose at CloudHQ is to provide flexible, efficient and resilient data center solutions to businesses of all sizes. Our growing organization was founded by the pioneer of data center REITs. CloudHQ has state-of-the-art data center sites located in two Northern Virginia locations, as well as London, Frankfurt, Paris, Milan, and Sao Paulo, and we anticipate exponential growth over the next several years both in the US and abroad.

The Systems Administrator will play a pivotal part of ensuring that technology runs smoothly for our CloudHQ team members, third-party vendors, and support personnel. You will perform desk-side, phone, remote, and site support for our data center team. Install and configure Microsoft Office 365, Microsoft Azure, Microsoft Intune, Windows 10 operating system, cloud-based applications, and other third-party software
Arrange for purchasing and supply of IT-related equipment for users across multiple sites
Respond to IT support requests, prioritize needs, diagnose issues, provide a resolution, and/or escalate requests
Develop and maintain local networks
Ensure security and privacy of networks and computer systems
Provide orientation and guidance to users on how to operate new software and computer equipment
Maintain records/logs of repairs and fixes and maintenance schedule, Zendesk
Identify computer or network equipment shortages and place orders
Support ISO27001 policies and procedures
Additional projects, tasks, and duties as needed
5+ years of technical support experience

• In-depth understanding of computer networking, PC/Mac environments, server support, phone system administration
• Experience with Microsoft Office 365, Microsoft Azure, Remote Desktop support systems
• Strong communication skills with excellent customer service orientation
• Availability for on-call support and the occasional weekend or after-hours support
• Experience with Cloud Technologies such as ShareFile, SharePoint, Intune, etc.
• Familiarity with windows & Linux shell commands, E.Good knowledge of internet security and data privacy principles
• Degree in Computer Science, Engineering or relevant field experience is required
• CompTIA A+, Microsoft Certified IT Professional)

Cisco hardware, Exchange, or cloud environments

and an expanding team of individuals who believe in that vision, and bring their best to support their customers and team.

Our employees enjoy competitive compensation and rewarding incentives, comprehensive benefits (medical, dental, vision, life insurance, disability), 401(k) with match, 12 paid holidays, generous PTO, development opportunities, and the ability to closely impact and contribute to the growth of an exceptional organization.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, age, national origin, disability, sexual orientation, gender identity or expression, marital status, genetic information, protected veteran status, or other legally protected status.