Client/Customer Support Rep

Client Service Representative

Being a Client Service Representative (CSR) in a veterinary office takes a special kind of person who is able to deal with both humans and animals alike. As a CSR your primary responsibility is to be efficient in any and all front desk operations. A CSR is the client’s first and last impression of Lone Hill Veterinary Center and it is important that all clients feel welcome, safe and comfortable. CSRs are invaluable members of our hospital team, and we treat them that way. Come thrive in an environment that encourages learning and continued grow within the profession and become the bridge between pet owners and patient care.

Essential Functions and Responsibilities

Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone

Schedule and confirm appointments, record keeping and organization, provide estimates and invoices for payment

Respond with compassion and empathy in stressful and emotional situations

Maintain a clean, stocked and orderly lobby and front office area

Educate clients on wellness plans, food and products sold in waiting room

Perform opening and closing procedures, end of day reports and deposits

Data Entry: records, client questionnaires, referral information, etc

Distribute mail

Ensure that referral letters and lab results go to the corresponding veterinarians

Admit patients: ensuring that the patient is weighed and all information is current.

Opportunities to learn Veterinary Assistant skills if desired

Skills and Qualifications

1 year’s experience in veterinary practice (or human medical practice) preferred

Minimum 2 years’ customer service experience required (retail, food and beverage, etc.)

Computer experience (email usage, word/excel) and proficiency required in front desk equipment (such as, fax machine, credit card machine, copy machine, and postage meter)

Must possess basic math skills to determine proper deposits, make change, and process payments utilizing credit card and check terminal

There must be a general understanding of veterinary terminology, situational understanding and being able to successfully communicate these situations with clients and veterinary team.

Able to phone and waiting room triage to determine the difference between an emergency and a routine office visit

Excellent communication skills with clients and team members

Proficient time management, ability to problem solve, learn, and handle multiple tasks

Enthusiastic team player with a patient, and positive professional attitude.

Must be able to work seated for a majority of day

Benefits and Perks

Complimentary Short Term Disability

Complimentary Life Insurance; with options to purchase additional voluntary benefits for self or family

Company Sponsored Employee Assistance Program (Headspace)

401K with 100% company match up to 3% and 4% company match for your 5% of contributions, eligible after 6 months of employment

Kaiser insurance plan

Flexible Spending Account, Health Savings Account or Health Reimbursement Account options

United Healthcare Dental Insurance; includes a 100% paid premium option for team members

United Healthcare Vision Insurance options

Long Term Disability option (paid for by employee)

Progyny-Fertility and Family Building Support

Team Member Discounts for Pet Care

Paid time off - inclusive of sick, personal, and vacation

Digital Musculoskeletal Support

Referral Bonus Program

DailyPay on Demand

Salary

$17-21/hour DOE

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