Medical Receptionist/Front Desk Healthcare

Description GENERAL STATEMENT OF DUTIES The Medical Receptionist provides courteous, professional, and efficient front-desk support to patients, visitors, providers, and staff. This position is responsible for patient check-in and discharge, registration, appointment scheduling, insurance eligibility verification, referral and authorization coordination, payment collection, and communication with clinical and administrative teams. The Medical Receptionist plays an essential role in delivering a positive patient experience while maintaining accuracy, confidentiality, and efficient office operations in a fast-paced healthcare environment.

PRIMARY FUNCTIONS Patient Check-In, Registration, and Customer Service Greet and discharge patients and visitors promptly, courteously, and professionally.

Provide new patients with appropriate registration paperwork and ensure required documentation is completed.

Maintain clear communication with patients and medical assistants regarding wait times and provider delays.

Serve as a liaison between patients and clinical and administrative staff, including medical assistants, physicians, physician assistants, and administrative assistants.

Scheduling and Administrative Support Schedule appointments, including follow-up visits and consultations, accurately and efficiently.

Answer incoming telephone calls and transfer or direct calls appropriately, particularly during high-volume periods.

Distribute medical records, X-rays, prescriptions, and medications authorized by the appropriate departments and designated for patient pickup at the front desk.

Provide FMLA, disability, and medical-record-release paperwork upon request.

Maintain an organized and presentable waiting room and front-desk area.

Payment Processing and Cash Reconciliation Collect and accurately document patient payments, including copayments and outstanding balances.

Complete end-of-day cash-out procedures and reconcile collected payments in accordance with established protocols.

Office Operations and Compliance Maintain scheduling flexibility to open or close an office and work at different OrthoConnecticut locations as operational needs require.

Maintain patient confidentiality and comply with HIPAA requirements and applicable organizational policies and procedures.

Follow established protocols for patient registration, documentation, payment processing, and the release of protected health information.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES Excellent customer service, interpersonal, oral, and written communication skills.

Ability to manage multiple priorities and maintain composure in a busy, fast-paced medical office.

Ability to process patient payments and complete daily cash reconciliation accurately.

Knowledge of patient registration, insurance eligibility verification, referrals, and authorizations preferred.

Proficiency with electronic medical record (EMR) systems, appointment scheduling systems, and standard office equipment.

Ability to work independently and collaboratively with clinical and administrative teams.

Flexibility to adapt to changing office needs, patient volumes, and work assignments.

ACCEPTABLE EXPERIENCE AND TRAINING High school diploma or GED required.

Postsecondary education or training in business, healthcare administration, or a related field preferred.

One year of experience in a medical office as a receptionist or appointment scheduler preferred.

Experience in an orthopedic practice or ambulatory healthcare setting preferred.

Today, we provide orthopedic care in a new state-of-the-art Musculoskeletal Center of Excellence, in which we provide the full spectrum of high-quality services under one roof. Now we can diagnose and treat the complete range of musculoskeletal issues for all ages in one easily accessible location with minimal wait time and a more efficient patient experience. We celebrate diversity and are committed to creating an inclusive environment for all employees.