Medical Receptionist

Job Description

Modern Dermatology PC is a comprehensive dermatology practice where cutting-edge science is integrated with high-quality medical, surgical, and cosmetic care. Founded in 2018 by award-winning, Yale-trained, board-certified dermatologists, the practice has grown into a collaborative team that includes physicians, a physician assistant, and a nurse practitioner. Modern Dermatology emphasizes evidence-based treatments, ongoing research, and professional development, offering team members exposure to advanced procedures and innovations in dermatology. With offices in Westport and Greenwich, CT, the practice provides a professional, patient-centered environment focused on compassionate, thorough care for diverse skin health needs.

Join a dynamic, growth-oriented dermatology practice where collaboration, mentorship, and team synergy drive everything we do. We believe that exceptional patient care begins with an empowered team, which is why we actively invest in the professional development and continuous learning of our staff. If you are a motivated professional looking to thrive in a supportive, high-energy environment that values your initiative and champions your career growth, you will find a perfect home here. 

The Medical Receptionist manages front-office operations, coordinates patient administrative workflows, and provides essential support to the desk team. This role serves as the primary point of contact for patients, ensuring an exceptional service experience while maintaining peak clinical efficiency.

Administrative & Schedule Management

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• Communications: Manage multi-line phone systems with high professionalism; triage inquiries, take accurate messages, check voicemails continuously, and route communications between patients and physicians.
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• Patient Intake & Departure: Greet and check in patients, verify insurance benefits via provider portals, update demographics, and confirm completion of medical consent forms. Process patient departures, collect balances, apply credits, and schedule follow-up visits.
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• Scheduling Optimization: Coordinate and confirm daily appointments for new and established patients in EZDERM based on physician, aesthetician, and clinical equipment availability.
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• Daily Desk Operations: Monitor and execute digital tasks, including monitoring the general info email inbox, uploading Sfax documents to patient electronic charts, and managing "To-Do" logs in EZDERM.
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• Logistics & Records: Process incoming/outgoing mail, faxes, and deliveries utilizing digital postage software; organize and update physical and digital medical records.
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• Practice Growth Support: Assist physicians and management with ad-hoc projects related to marketing, sales, and patient retention strategies.
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Patient Support & Compliance

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• Patient Advocacy: Serve as an ongoing resource for patients by answering general inquiries, documenting specific clinical concerns, and routing complex medical questions to physicians.
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• Retail Assistance: Guide patients with retail product selections and skincare purchases.
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• Regulatory Compliance: Maintain strict adherence to HIPAA, OSHA, and corporate compliance standards; record all patient touchpoints accurately to minimize clinical misunderstandings.
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Office

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• Monitor and maintain the cleanliness and presentation of the reception area, entrance, filling zones, and kitchen; keep the patient beverage station restocked.
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• Ensure proper functioning of front desk resources (phones, computers, printers, credit card terminals, and Wi-Fi)
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Qualifications & Requirements

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• Education: High school diploma or GED equivalent.
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• Experience: Minimum of 2 years of administrative experience, preferably within a medical or clinical front-desk setting.
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• Technical Proficiency: Hands-on experience navigating an EHR. (EZDERM preferred)
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• Proficient in Google Workspace (Docs, Sheets) and Google Chrome.
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• Communication: Exceptional verbal and written English communication skills; high reading comprehension.
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Core Competencies

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• Multi-tasking & Agility: Proven ability to manage competing priorities, transition seamlessly between tasks based on urgency, and maintain high concentration in a fast-paced environment.
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• Problem-Solving & De-escalation: Strong active listening and interpersonal skills to troubleshoot issues, diffuse patient tension, and maintain absolute composure under pressure.
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• Professional Attributes: Demonstrates deep integrity, dependability, strong attention to detail, a service-oriented mindset, and a collaborative team-player attitude.
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Position Details

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• Direct Reports To : Reception Supervisor
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• Expected Hours of Work: Full-Time, Monday–Friday (Note: Shift schedules fluctuate throughout the week and are subject to change based on practice needs).
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• Compensation: $20-27 per/hr, depending on experience.  Benefits include: medical, dental, vision, life insurance, 401K, profit sharing contribution, 50% off products & services, rewards points, PTO, employee events and team building
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