Client Ambassador/Guest Service

Discovery Cove Orlando Ambassador

At Discovery Cove Orlando, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

What you get to do:

Greet guests and provide park information to our visitors

Perform guest check-in/check-out functions

Perform guest bag checks

Provide informational tours for small groups of up to 12 guests

Provide transportation to and from SeaWorld for guests in company vehicle

Size male/female guests to ensure proper fitting of swim gear

Prepare swim bags for children and adult guests

Maintaining private cabanas in both service and cleanliness

Assist with VIP coordination/special events

Quickly resolve guest challenges by providing exceptional guest service

Distribute available lockers to our guests, while maintaining cleanliness of locker facilities

Maintain cleanliness of all park areas including trash removal and sweeping

Conduct guest surveys

Maintain a safe work environment

Perform other duties as assigned

What it takes to succeed:

Previous experience in a customer service role

A working knowledge of all Microsoft Office applications

Excellent English language written and verbal communication skills

Excellent guest service skills

Excellent cash handling skills

Able to stand for long periods of time

Able to walk in sand

Able to lift 40 pounds

Able to push/pull 50 pounds

Able to work indoors/outdoors in all weather conditions and temperature extremes

Available to work 3 full days per week, including at least 1 weekend full day

Possession of a valid state driver's license preferred

Experience in Discovery Cove Operations department preferred

Bilingual preferred (Portuguese a plus)

The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

FREE park admission

Discounts on park admission tickets and passes for family and friends

Park discounts on food, merchandise, etc.

Scholarship opportunities

Exclusive employee events and giveaways

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

United Parks & Resorts