Phlebotomist - Laboratory - Part Time Rotating Shifts

The CCI Lab Tech/Phlebotomists are at the front lines of customer services for the CCI and provide phlebotomy, processing, and medical assistant services, are responsible for sample storage and shipping, and perform several administrative activities to maintain the operations of the units.
The CCI Lab Tech/Phlebotomists provide phlebotomy services for all research patients seen in the Center for Clinical Investigation and off-unit. They process and ship specimen samples for research studies and maintain freezer storage for research samples. They also perform a variety of administrative support services in the laboratory to receive patients and specimens, ensure an orderly, clean, well-run workplace, provide a positive experience for CCI users, and promote positive research outcomes.
This position reports to the Operations Manager and operates within established organizational and departmental policies and procedures. It is a 25hr rotating shift position with the majority of scheduled shifts being M-F 7:30a-1230p
Quality of Team and Customer Interactions Quality of the interactions within a team structure under the direction of the Outpatient Manager, Lab Supervisor, and CCI Director to ensure an efficient and high quality phlebotomy and specimen-processing environment while providing customer oriented services.
Perform receptionist, clerical and other functions as needed to support the efficient operation of the clinic. Verify visit times for administrative purposes. Answers phones, schedules and confirms appointments and assists with other administrative duties on an as needed basis, in a manner consistent with BWH etiquette.
As instructed, document the reason for the visit based on information received from the patient. Use recognized and accurate medical terminology and abbreviations in all documentation.
Accepts constructive criticism regarding own performance and strives to make improvements.
Adheres to policies established for meals, breaks, dress code, and parking.
Phlebotomy and Patient Interaction Preparing patients for their visit, examination, procedure, and/or treatment in accordance with established procedures. Use recognized and accurate medical terminology and abbreviations in all documentation.
Perform phlebotomy on all patient populations and obtain samples using standard procedures in the Center for Clinical Investigation clinical space and department clinical spaces throughout the campus.
Understand through yearly competencies, all aspects of phlebotomy including, age specific competencies, the specific procedures needed for pediatric patients (if applicable).
Maintain work area in a neat, orderly, and well-stocked manner.
Order Interpretation, Specimen Processing Interpret orders and perform routine specimen analysis using waived instrumentation.
Interpret and follow research orders for processing. Review draft order sets for research teams.
Ensures quality and timeliness of collecting and/or centrifuging and/or separating and aliquot specimens according to established procedures.
Enter data into CCI, hospital and laboratory information systems.
Handling, Labeling and Shipping Specimens Adhering to the standards of labeling specimen collection and storage containers.
Labels specimen collection and storage containers. Completes all documentation required for individual specimens according to research protocol requirements and within the guidelines and policies of the CCI Laboratories.
Maintain inventory and specimen data for all freezer samples. Maintaining Equipment Maintains laboratory instrumentation to performance standards.
Responsible for maintaining equipment logs and maintenance schedules and scheduling maintenance and repair activities. Collects data/information to discuss any problems and initiate remedial action as necessary or instructed.
Responsible for daily cleaning and decontamination of equipment as appropriate.
Participates in the investigation of new equipment and instrumentation and makes recommendations based on equipment utility and performance. Orders equipment as required.
Maintaining Inventory and Supplies Maintaining an adequate inventory of supplies used by the CCI.
Responsible for maintaining an adequate inventory of supplies. maintaining proper storage of reagents and supplies, and stocking the lab and exam rooms with supplies and maintaining all appropriate records.
Maintain a high quality patient care environment by cleaning, preparing, and stocking all examination rooms and treatment areas in accordance with established standards. Assist in the care, cleaning sterilization, and maintenance of medical equipment and instruments. This includes monitoring relevant expiration dates and established maintenance schedules.
Maintaining Policies, Safety Standards, and Team Operational Standards Maintaining established policies, procedures, objectives, quality assurance, safety, environmental and infection controls.
Assist with the establishment of productive teamwork activities and proper adherence to procedures and policies for personnel in the phlebotomy and specimen processing laboratory.
Ensure compliance with all BWH and CCI policies (e.g., BWH Care Standards, BWH Workplace Civility, BWH Code of Conduct.)
Document incidents according to CCI standard process.
Support unit readiness audits.
Training and Organizational Enhancement Contributing to continuous improvement of the CCI laboratories and staff. Assist with the orientation and training of new lab techs or coordinators.
Participate in projects to continually enhance the work environment and customer services of the CCI labs.
Education High School Diploma or Equivalent required.
Completion of a phlebotomy course preferred.
Knowledge, Skills and Abilities Demonstrates proficiency in proper collection methods and proper processing of all specimens, including correct tube selection, volume, and stability requirements.
Possesses good written and oral communication skills, the ability to prioritize work, manage time wisely, and adjust to changes in work volumes and projects.
Superior customer service skills, with the ability to show empathy and respect for patients' privacy and autonomy.
Works independently and collaborates effectively within a team, actively partnering with team members by fostering an inclusive work environment and respecting individuals with diverse backgrounds, experiences, and perspectives.
The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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