Guest Concierge Services

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Guest Services Agent – JLL

As a Guest Services Agent at JLL, you'll serve as the welcoming face of our client's facility, delivering exceptional first impressions and creating positive experiences for guests, visitors, and employees. In this client-facing role, you'll act as a vital communication hub and problem-solver, managing visitor registration, coordinating building services, and serving as the go-to resource for facility information. You'll work with autonomy and minimal supervision, using sound judgment to anticipate needs and resolve issues efficiently. Reporting to the Regional GSA Program Manager, you'll contribute to a team that values innovation, integrity, and service excellence, while maintaining an organized, professional front desk environment that enhances workplace experiences every day.

Greet, host, and provide exceptional support for guests, visitors, and employees, creating positive first impressions and anticipating their needs

Verify identities and manage visitor registration processes, including checking guests in and out, issuing temporary badges, and maintaining accurate access logs

Serve as the building, campus, and area information center, providing general information, directions, and responding to requests with professionalism

Resolve problems associated with building services including janitorial, mailroom, copier services, parking, badging, and conference rooms by submitting work orders through appropriate channels

Coordinate and schedule office and building maintenance activities such as luggage storage, lost and found operations, and umbrella management

Work collaboratively with facility management and transportation teams, identifying potential risks and escalating issues promptly to prevent disruptions to client operations

High school diploma or general education degree (GED)

• 2 years of experience in hospitality, soft services, or operations
• Strong customer service skills with a client-focused mindset
• Proficient skills in Microsoft Office and Google Suite (Excel, Word, PowerPoint)

Knowledge of the commercial real estate industry

Experience working in corporate facilities or property management environments

Work Shift: Monday – Friday, (rotating schedule between 7:30am – 4:30pm and 9:00am – 6:00pm; shifts may vary daily based on operational needs with 2 weeks advance notice)

On-site –Richmond, VA If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. Personalized benefits that support personal well-being and growth:

Comprehensive Medical, Dental & Vision Care

• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at View email address on aiapply.co . Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Accepting applications on an ongoing basis until candidate identified.