Head of Programme Management

The WISe Program Director provides clinical and operational leadership for Akin's WISe (Wraparound with Intensive Services) program, ensuring the development, oversight, compliance, and quality assurance of all WISe services statewide. Reporting to the Vice President of Clinical Services, this role is accountable for delivering high-fidelity WISe services grounded in Wraparound and infant and early childhood mental health (IECMH) principles, supervising WISe Program Managers and Supervisors, and ensuring alignment with organizational policies, performance expectations, and regulatory requirements, including Medicaid, Behavioral Health Agency licensing, and CARF accreditation standards. This position will also have, as necessary, access to paper and electronic protected healthcare information (PHI) and confidential identifiable information (CII) to perform related job duties and responsibilities.

Program Oversight and Quality Provide oversight, supervision, and quality assurance for all WISe program services, including record keeping and direct services.

Ensure high-fidelity WISe services utilizing Wraparound and IECMH principles and best practices are incorporated into all services for children, caregivers, and their family teams.

Serve as a consultant to Akin leadership and employees on all aspects pertinent to the clinical care of individuals.

Program Operations Provide overall leadership for and coordination of all services within WISe programs, ensuring efficient and effective operations, including annual development of program work plans.

Develop and implement policies, procedures, goals, workplans, and staff professional development in partnership with the appropriate Akin department or team.

Develop and implement reporting processes to ensure timely, quality information is presented to funders as specified by contracts.

Develop, monitor, and manage program budgets, revenues, expenditures, and financial performance.

Collaborate with Akin Contract and Insurance Billing teams regarding billing and EHR needs.

Compliance and Quality Improvement Ensure WISe programs operate in alignment with Medicaid requirements, WISe fidelity standards, Behavioral Health Agency licensing requirements, CARF standards, contractual obligations, and organizational policies.

support implementation of Continuous Quality Improvement (CQI) initiatives across WISe programs, utilizing operational data, performance indicators, and collaborative review processes to strengthen service quality, compliance, and program effectiveness.

Review assessments, cross-system care plans, treatment plans, case notes, and written correspondence to ensure documentation meets contract, state, and federal standards.

Monitor program performance indicators related to access, productivity, utilization, compliance, documentation, staffing, and service delivery, including WISe fidelity and outcome measures.

Ensure all records and data are properly maintained and meet grant, contract, and licensing requirements.

Lead operational readiness efforts related to audits, accreditation reviews, and payer monitoring activities, and support implementation of corrective action plans when needed.

People Leadership and Workforce Development Supervise WISe Program Managers and Supervisors, driving programmatic improvement and standardization across the state for efficiency and quality of services.

Develop leadership capacity through coaching, succession planning, recruitment, and retention of high-performing staff.

Work with program leaders to ensure program employees receive appropriate supervision.

review cases to evaluate performance and make clinical recommendations.

Promote interest in and appreciation of multi-cultural, gender, and socioeconomic diversity among staff and interns.

External Collaboration and Organizational Representation Consult with clinical and program leadership, Program Directors, and Program Managers regarding the development of contracts and partnerships with community organizations to enhance the delivery and coordination of quality services to children and families.

Participate in management team meetings and attend Board of Directors meetings when requested by the President/CEO.

General Responsibilities Comply with all Akin policies and procedures.

Understanding of the children’s mental health system in WA, with a successful track record of designing and scaling a financially viable evidence-based pediatric therapy program

Experience providing reflective supervision and mentoring with individuals who have a wide range of experiences and training

Passion for innovation, experimentation, continuous learning, team building, and helping others become the best clinicians possible

Ability to flex schedule to participate in occasional evening and weekend activities

Expertise in process improvement and change management

Training and experience in crisis work

Training and experience with Trauma informed Care

The ability to adapt to change and use flexible thinking

Computer literacy; knowledge of Microsoft Office, Excel, Outlook, Teams; knowledge of Zoom and other virtual meeting platforms

Demonstrated ability to lead or support teams with diverse identities and backgrounds, including implementing inclusive practices across recruitment, supervision, and service delivery

Working knowledge of the principles of accessibility, inclusion, and belonging, and a track record of incorporating these values into decision-making and team development

Professional office setting with potential for remote work based on business needs

Regular use of computers and telecommunication devices

business office with computers, printers, phones)

typical office lighting and temperatures

Moderate travel is needed to perform the essential functions of the job

HYBRID WORK ARRANGEMENTS: Hybrid work is a benefit of Akin’s flexible workplace but cannot be offered for all positions. Some positions require daily presence in the office. Hybrid work arrangements may be adjusted or rescinded based upon business needs.

While performing the essential duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard; Specific vision abilities required by this job include close vision requirements due to computer work

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MINIMUM QUALIFICATIONS: 7+ years of experience leading a growing, cohesive, multi-disciplinary, trauma- informed clinical team committed to effectively meeting the needs of young children and their families

Experience as a leader / manager in a WISe/Wraparound program with specialized training in wraparound principles and best practices

Experience developing and growing multi-site and home-based programs

For those who have previously tested positive, documented proof of treatment from a doctor or a negative chest x-ray must be provided

Completion of Akin and DCYF criminal history background check, including registry with MERIT to include fingerprinting.

Experience and training in infant mental health, psychotherapy, and attachment theory.

Experience and training in MH services to Children, Youth, Adolescents, and family- system-comfort knowledge of working with suicidal and complicated family situations

Training in trauma-informed and anti-racism practices

Experience in early childhood workforce development strategies such as mental health consultation, didactic training for multi-disciplinary early childhood professionals, reflective supervision/consultation, and other coaching/technical assistance models

We provide a comprehensive benefits package, including competitive pay, medical, dental and retirement benefits and paid time off. The target starting pay for this position is $102,523 - $128,148 per year, typically within the first half of the range. Actual offers will be based on individual qualifications relevant to the role and will not take an applicant’s pay history into account.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities