Head of Services - Support and Managed

Lead and develop a team of on-site Service Engineers (“Antenna team”) supporting Dürr equipment across customer facilities

Drive aftermarket sales of automation equipment, spare parts, service contracts, and system upgrades within automotive paint shop and final assembly customer accounts, ensuring strong customer retention and repeat business.

Collaborate closely with engineering, service, and project management teams to scope technical requirements and deliver timely quotations, ensuring accurate pricing, lead times, and solution feasibility.

Serve as the primary escalation point for complex technical and operational issues, partnering with internal engineering and support teams.

Drive troubleshooting and resolution of issues across robotic paint systems, automation, and related mechanical/electrical equipment.

Coordinate service activities including maintenance, emergency support, repairs, and system start‑ups/commissioning.

Supervise contractors and skilled trades during installation, maintenance, and project execution.

8 + years of experience in field service, industrial automation, or automotive manufacturing environments

Prior leadership experience managing technical teams in a service or project‑based environment

Strong technical background in automation, robotic paint systems, or related manufacturing equipment

Proven ability to troubleshoot complex mechanical and electrical systems

Experience supporting installations, commissioning, and aftermarket service environments

Ability to lead diverse teams, including contractors and skilled trades, in fast‑paced project settings

Strong communication skills with the ability to interface with customers and internal teams

Familiarity with SAP and Microsoft Office tools

Willingness to travel ~50% and support off‑hours as needed

#