Head of Internal Communications

Strong preference for this person to currently live in the Spokane, Washington or Lewiston, ID areas or within 60 minutes of either.

NO RELOCATION IS CURRENTLY BEING OFFERED

Clearwater Paper stands out as a premier independent supplier of paperboard packaging products to North American converters. Corporate Headquarters is in Spokane, Washington, our corporate team works to support our operations while creating a thriving environment for employees and customers alike.

You will enjoy our collaborative office space, regular team and community events and a city known for its natural beauty and outdoor recreation.

Guided by our core values of commitment, collaboration, communication, courage and character, we create an environment where everyone feels respected, valued and empowered to do their best work.

This role will partner with the SVP, HR & Corporate Affairs to develop and implement a comprehensive internal and external communications strategy that engages employees and supports the company's business objectives. This includes creating and delivering financial, safety, HR and sustainability messages across a variety of media channels.

This role will collaborate with both corporate and mill teams to ensure communication materials and tactics are effective for diverse employee audiences. This role will also oversee external communications, including managing social media and the company website, developing public relations and marketing materials, and contributing to the annual Sustainability Report. Throughout all work, ensure consistent messaging and adherence to company brand standards for all stakeholders.

Internal communications and Business Support

Develop and implement communication strategies to support the business and engage employees.

Partner with colleagues across the organization to identify key messages, determine timing, and select the most effective communication channels.

Manage all corporate internal communications including editing, publishing, and distributing print, digital, and online content such as leadership messages, newsletters, and email announcements.

Edit and review various documents and communications to ensure effective, consistent and concise use of language to convey corporate messaging.

Oversee quality, accuracy and usability of the Company's SharePoint site.

Collaborate with HR on employee value proposition and talent acquisition materials, annual benefits enrolment and other HR initiatives.

Support mill communications and collaborate with mill HR staff to develop communications strategies that are effective with hourly employees.

External Communications

Develop and implement an external communications strategy aligned with company goals.

Collaborate with Marketing, EHS, and other departments to identify opportunities and craft compelling stories for key external audiences including customers, operating communities, media, and government officials.

preparing and scheduling content that aligns with corporate communication strategy and policy.

Monitor social media performance, track reach and engagement metrics and recommend improvements.

Coordinate routine updates to the company website, coordinating with a third-party agency to implement changes.

Support the creation of public relations materials, including press releases, presentations, and other external communications.

Strategic thinker: ability to align communication goals with the overall vision and goals of the company. Can effectively identify the best channels, methods, and tools to reach internal and external target audiences and measure the impact of communication efforts.

Excellent and professional command of the English language. Can produce clear, concise, and compelling content for different purposes and platforms, such as newsletters, press releases, blogs, social media, reports, and presentations. Can also proofread and revise own and others' work to ensure accuracy, consistency, and quality.

Can adapt your tone, style, and language to suit the audience and context.

Can collect, analyze, and interpret data related to communication activities and outcomes. Can also use tools such as Google Analytics or SurveyMonkey to track and measure key performance indicators, such as reach, engagement and satisfaction. Can also use data to inform communication decisions and optimize communication strategies.

Can effectively manage multiple projects while meeting strict deadlines.

Adept at collaborating with colleagues at all levels of the company, from hourly workers at the mills to the CEO.

Bachelor's degree in communications, Public Relations, English, or another closely related field.

5+ years of experience in corporate communications.

Has experience with graphic design and is able to create vivid iconography for social media, emails and the web and can design newsletter layouts. Experience creating diverse materials for communication to audiences.

Broad knowledge of public relations practices and principles.

Advanced knowledge of Microsoft Office products, including Word and PowerPoint.

Fluency with APA format and formal business writing.

Familiarity with both Teams and SharePoint.

Familiarity with LinkedIn, Instagram, Facebook etc. in a corporate communications context.

Ability to handle multiple projects and communicate multiple issues simultaneously.

Office environment, using computer keyboards and viewing computer monitors for long periods of time.

Must wear personal protective equipment when in the manufacturing environment.

Compensation ranges are estimates based on market data. Actual offers account for internal equity and the candidate's job-related knowledge, skills, education, and experience. Benefits, including medical, dental, vision, and more, generally begin after 30 days. Our paid time off includes vacation days, personal days, and company holidays. Clearwater Paper will not offer sponsorship for employment‑based visa status (including, but not limited to, H‑1B visa status and other employment‑based non‑immigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full‑time basis and must not require Clearwater Paper's sponsorship to continue to work legally in the United States.