CONSUMER BANKER SUPPORT

The Consumer Banker will work with existing FFB clients and prospect for new FFB clients to deepen client relationships by booking business directly and by referring, as appropriate, to internal business partners such as Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management.
Responsibilities Perform necessary functions to open accounts and perform maintenance
Run a Teller drawer as deemed necessary by management
Support client engagement through active calling, client conversations, and follow up
Conduct daily activities that align with the FFB Experience, including partnering with appropriate internal constituencies to bring the appropriate level of expertise to the client, ensuring client follow‑up calls are conducted in the proper time frame, and maintaining all operational and risk management standards
Assist clients in transacting business within the branch, drive‑thru, by phone and email
Model the way for peers and coworkers aligned with First Financial’s Mission and Values
Ensure adherence to all compliance and regulatory procedures
Work with District Specialists to execute retail strategies and objectives to attract, retain and grow core client relationships, fulfill clients’ financial needs and provide a First Class Client Experience
Function as the client’s personal trusted advisor by adding value and building deep client relationships through the First Client Conversation Model
Participate and lead in the FFB Experience by being active in site center huddles and meetings to support sales and service activities
Consistently meet or exceed sales, service and referral goals set by management, by collaborating effectively with the team, District, and lines of business to assist clients with their financial needs
Provide digital assistance and service for clients establishing or needing support in utilizing the bank’s online offering
Assist the branch team, FCM and other District leaders and associates in sharing knowledge, onboarding and developing newer associates, solving staffing challenges at a team level, and participating in the success and overall improvement of the District/Region across all sales, service and operational objectives
Stay informed and up to date on all bank products, processes and procedures, especially those that are most complex
Qualifications 3‑4 years of client experience and retail banking
Strong product knowledge related to consumer and commercial deposits, investments, consumer loans, business loans and treasury management
Bachelor’s Degree or equivalent experience
Familiarity with consumer and small business credit
Strong product knowledge relating to consumer and commercial suite of products and services
Compliance Statement The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti‑Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.
Benefits We have relevant, thoughtful benefits and programs that support every aspect of our associates’ holistic wellbeing. All roles are incentive eligible with the exception of Co‑Op, Intern, or Student positions.
EEO Statement It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law. We are an E‑Verify Employer.

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