Head of Programme Management

The Program Director is responsible for guiding all aspects of program operations, including service delivery, staff supervision and development, and fiscal management. You will play a critical role in ensuring that participants receive effective, responsive support while maintaining strong relationships with referring authorities and community stakeholders.

This position is ideal for a strategic, mission-driven leader who is passionate about supporting youth and families and excels in managing programs, developing teams, and driving positive outcomes.

Status: Full-Time Salary FLSA Classification: Exempt

Summary of the Position: The Program Director is responsible for the overall administration and performance of the Marion County program, including participant services, personnel management, and budget oversight. This role ensures high-quality, strength-based service delivery using a wraparound model, while maintaining full compliance with contractual, regulatory, and organizational requirements.

Specific Tasks Include:

Oversee intake, assessment, and service planning processes, including interviewing participants, families, and referral sources.

Ensure individualized service/treatment plans are developed and implemented using a strength-based, wraparound approach.

Monitor service delivery to ensure alignment with participant goals, program outcomes, and contractual obligations.

Ensure all services are properly authorized/re-authorized by referring authorities or third-party payors.

Ensure participants receive the required hours, services, activities, and supports as specified by contracts

Oversee revisions to service plans based on evolving participant needs and case review

Recruit, hire, train, and supervise direct service and administrative staff in accordance with organizational policies and contractual requirements.

Ensure staff meet all qualifications set by referring authorities and funding sources.

Provide ongoing training, coaching, and professional development, including cross-training opportunities; lead regular staff meetings.

Foster a collaborative, high-performing team environment focused on quality service delivery.

Support staff in creative problem-solving to meet participant and family needs.

Ensure services address education, employment, social, and other life domains.

Facilitate access to community resources and professional supports.

Oversee discharge planning, ensuring sustainable community linkages for participants and families post-service.

Ensure timely and accurate completion of all documentation, reports, billing, and data entry requirements.

Monitor adherence to required timelines, deliverables, and performance standards

Coordinate submission of administrative, fiscal, and programmatic reports to internal and external stakeholders.

Maintain readiness for audits, reviews, and compliance monitoring.

Manage the program within established budget parameters and ensure fiscal responsibility.

Identify opportunities for program growth, expansion, and innovation.

Cultivate and maintain relationships with referral sources, community partners, and stakeholders to support program sustainability.

Qualifications/Requirements:

Master's degree in Social Work, Psychology, Counseling, or a related field is preferred (or equivalent combination of education and experience, where applicable)

Bachelor's degree with commensurate experience may be considered.

Minimum 1 year of experience managing staff and budgets

Experience in a community-based program or human service program is strongly preferred.

Strong leadership, communication, and organizational skills.

Proficient in Microsoft Office Suite; Experience using an electronic health record system is a plus.

Reliable transportation, valid driver's license, and current auto insurance is required.

Bilingual (e.g., Spanish) skills a plus.

Benefits Available :

Medical/Prescription

Vision

Short Term Disability

UNUM Supplemental Insurance

Employee Assistance Program (EAP)

Pet Insurance

Paid time off.

Paid Holidays

403(b) Retirement Savings Plan.

Pet Insurance

Direct Deposit

Weekly pay

Youth Advocate Programs, Inc. is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment based on individual merit, skills, and qualifications, without regard to race, age, color, ancestry, national origin, religion, sex, military or veteran status, or disability or any other status protected by the laws or regulations in the locations where YAP operates. YAP will not tolerate discrimination or harassment based on any of these characteristics.

Travel Required Yes . Travel through Marion County and Surrounding Areas

Skills Preferred Strong Communication Skills Intermediate

Basic Computer Skills Intermediate

Behaviors Preferred Leader Leader: Inspires teammates to follow them

Dedicated Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations Preferred Ability to Make an Impact Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education Preferred Masters or better.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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