Evening Key Holder

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. The Key Holder is responsible for supporting the Store Manager in the daily operation of the store and overall customer experience. He/she demonstrates leadership by modelling Goodwill NYNJ CARE service standards to elevate sales performance. This individual will help to train and coach associates to achieve all set expectations. The Key Holder has the ability to execute all operational functions to Brand standards and drive positive customer experiences in the absence of the Store Manager.

Lead a high performing customer first orientated team. Coach and provide feedback to the team as necessary to ensure all customers and donors serviced in the store are given the full CARE experience in line with brand strategies. Manage customer flow to ensure the best possible experience and that every customer is engaged.
Lead by example by setting the standard to deliver excellent service to customers.
Drive partnership on the selling floor between sales specialists and store associates.
Develop and retain talented employees, by coaching in the moment and providing feedback to the Store manager to support training and development.
Resolve all customer complaints and issues quickly, efficiently and with respect resulting in an overall positive experience. In absence of the Store manager, responsible for executing all operations.
Assist Store Manager in driving Goodwill brand loyalty through coaching sales team to share knowledge of Goodwill Rewards program and Mission, consistently educating customers of the benefits of participation.
Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations.
Communicate product needs to the stock team ensuring that flow of product to the floor is quick and efficient.
Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times.
Ensure presentation of all windows, displays, fixtures and all visual areas are reflective of current visual direction.
Enforce and support Store Manager in holding team accountable to Company policies and procedures.
Customer Service:

• Verbally great customer and offer assistance within 30 seconds.
• Inform all customers of weekly sale color and newly produced color, make announcement every 15 minutes.
• Offer customer a shopping cart or basket while in the store.
• Keep sales floor and fitting rooms clean and free of clutter, hangers and clothes off the floor.
• Answer the phone in a professional manner.

• Greet all customers with a warm greeting, a smile, eye contact, positive attitude ask each customer if they are a Goodwill Rewards Member, if not, discuss benefits and offer to enroll the customer ask each customer to Round Up their purchase and discuss our Mission.
• Thank each customer for their purchase, hand them the receipt, invite them back to the store
• Keep register area clean and free of clutter. • If requested to work production, the benchmarks are as follows:

Benchmarks are subject to change to meet business needs with management approval.

High School Diploma, equivalent, or combination of education and relevant experience required.
Proven ability to build lasting relationships with customers and colleagues.
Ability to adapt to and engage with different customers.
Strong interpersonal and communication skills (verbal and written) with customers, sales leadership team and colleagues.
Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.
Special Working Conditions: Describe unusual working conditions or environmental factors.
See Attached Physical Demand Analysis
Continually provide feedback to the Store Manager on employee level of proficiency in their role and support with training and development.
Ensure Dress Codes and Uniforms are always professional, reflective of Brand image and always adhered to.
Enforce of all company policies and procedures, standards of operations and support leadership team.
Generous Time off policy to use when you need it
Health, wellness and financial resources to help you achieve our personal goals
Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
Retirement matching programs and contributions
We believe that being your best self and helping others do the same is how we bring our mission alive. If you require a reasonable accommodation at any point in the application or interview process, or if you are unable to apply through our recruitment portal, please contact us at View email address on click.appcast.io.