Employee Assistance Program Counselor - Full-time

If you are seeking meaningful work in a company that values integrity, innovation, and growth, consider a career with Gemini Legal.

Headquartered in Rocklin, California, Gemini Legal is an industry-leading legal support company serving attorneys across California. Our proprietary, in-house developed technology platform powers efficient, secure digital record collection and workflow management. We operate with an open-door leadership philosophy and a culture built on accountability, collaboration, and service. The In-House Voucher Counselor plays a pivotal role in providing comprehensive support throughout the lifecycle of the Supplemental Job Displacement Benefit (SJDB) process. Collaborating with the Operations Manager and External Sales Voucher Counselor, their focus extends beyond operational support, ensuring both quality service and assistance for the injured worker and our clients. As a designated expert on Supplemental Job Displacement Benefit (SJDB) services at Gemini, the In-House Voucher Counselor takes on the responsibility of ensuring effective collaboration with key stakeholders. Additionally, they remain current with continued education classes and actively contribute to ongoing training initiatives within the voucher team.

Fluency in Spanish (bilingual) is required

Location: Remote, must reside in California

Schedule: Monday-Friday, 8:00am-5:00pm

Maintain subject matter expertise within the SJDB industry and promote cross-functional awareness and education to effectively advance the service offerings and company initiatives through leadership, planning and established business standards

Perform all duties and responsibilities associated with being a Vocational Rehabilitation Counselor to injured workers and client attorneys

Develop and deliver regular training sessions for the voucher team, aiming to maintain the highest standards of quality and service, with collaborative input from the External Sales Voucher Counselor

Attend educational workshops and industry events, review professional publications, establish personal networks with industry influencers and participate in professional societies

Exercise a high level of independent judgment and discretion while operating under general supervision

Undergraduate degree in related field required

Minimum of 3 years of full-time experience in conducting vocational evaluations, counseling and placement of disabled adults

Previous legal experience is preferred but not required

Thorough understanding of workers’ compensation regulations, codes and guidelines as they pertain to vocational rehabilitation and the overall industry

Fluency in Spanish (bilingual) is required

Ability to conduct root cause analysis of issues as they arise to cultivate a problem-solving culture

Strong interpersonal, teamwork, organizational and workload planning skills

Proficiency in using office software, business phone systems, video conferencing, and other computer programs, including Google Workplace (Docs, Sheets, Calendar, Gmail, etc.)

Skilled at using data and analytics to forecast, drive results, make decisions and provide product improvement to increase sales performance

Demonstrated track record of successfully meeting goals and Key Performance Indicators (KPI’s)

Experience working in an office setting

Must be able to perform the essential functions of the position with or without accommodation, to include:

Using a phone with or without a headset for extended periods (total: TRAVEL

Travel may be required for this position up to 10% of working hours

WHAT YOU’LL LOVE ABOUT GEMINI LEGAL

Full-Time Team Members

• Comprehensive medical, dental, and vision coverage
• Generous paid time off, including PTO, sick leave, volunteer time, and paid holidays
• Employee Assistance Program and legal assistance benefit