Head of Operations **URGENT**

About Us Mosquito Authority of Southwest Louisiana is a local family-owned and operated franchise, proudly serving the Lake Charles area and surrounding communities since 2011. We help families and businesses reclaim their outdoor spaces with professional mosquito, tick, and outdoor pest control services. Our mission is simple: protect the people of SWLA so they can enjoy their yards, gatherings, and community events with fewer mosquitoes and less worry.

We are a growing team that values hard work, accountability, safety, and excellent customer service. If you thrive outdoors, enjoy leading people, and take pride in keeping operations running smoothly, we want to hear from you.

The Opportunity We are seeking a reliable and hands‑on Operations Supervisor to oversee our field operations. This role is critical to the daily success of our technicians, equipment readiness, customer satisfaction, and regulatory compliance.

This is a full‑time position based in our Lake Charles, Louisiana territory. The typical schedule is Monday through Friday with occasional Saturdays as needed, requiring flexible work hours from day to day.

Key Responsibilities Daily Operations & Leadership Continuously communicate with administrative staff and owners all concerns of daily operations

Conduct morning crew meetings

Assign vehicles and equipment to Technicians

Handle immediate vehicle or equipment issues for Technicians in the field

Ensure trucks and equipment are kept clean, organized, and ready for service

Maintain the shop and outdoor property in clean, orderly condition

Supervision, Training & Performance Train, coach, and counsel Technicians, and when needed recommend disciplinary actions to Upper Management

Provide new-hire shop orientation and full-day training for new Technicians

Support hiring and firing decisions for Technicians (in coordination with ownership)

Equipment, Inventory & Compliance Coordinate repairs and maintenance for vehicles, equipment, and the shop

Set up new trucks (tools, chemicals, tank, pump, GPS, wrap, etc.)

Perform weekly inventory and maintain shop supplies

Ensure vehicles have current insurance cards, registrations, license plates, and inspection stickers

Enforce internal, local, state, and federal regulatory compliance

Technical Support & Customer Care Troubleshoot and assist with Misting Systems (MS) and LIV system installs, maintenance, and repairs

Assess difficult or unusual properties and make customer visits when needed (service issues, damage claims, etc.)

Support new-customer acquisition and participate in trade shows or promotional events as needed

Other tasks as needed/required by Upper Management/Owners

High school diploma or equivalent required

Ability to work in heat and other outdoor elements

Mechanical aptitude and comfort troubleshooting equipment

Compensation & Benefits $20–$25 per hour plus bonuses. Hourly wage position with the opportunity to earn a minimum of 40 hours per week guaranteed.

Paid training and opportunity for growth within a local family business

Paid holidays / overtime policy

Company vehicle provided for all company use

Cell phone subsidy

Group health insurance subsidized

We look forward to hearing from motivated candidates who want to help us keep SWLA mosquito-free.

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