Full Time - Client Services Rep

Member Service Representative I
Starting Rate - $19.84 to $24.80/hour, actual rate will depend on experience.

Status: Full Time
Position is incentive & bonus eligible

Member Service Representative - AmeriCU Credit Union (Oneida, NY)
AmeriCU Credit Union is seeking a Member Service Representative who is passionate about delivering exceptional member experiences and building meaningful relationships. As a Member Service Representative , you'll play a key role in supporting our mission of helping members live life, dream big, and achieve financial success.
What You'll Do as a Member Service Representative

Serve as a primary contact for members, supporting both ITM technology interactions and traditional teller transactions
Build relationships by identifying member needs and referring appropriate credit union products and services
Conduct outreach through courtesy calls and in-person interactions to retain, expand, and acquire member relationships
Partner with internal teams to support member growth and deepen existing relationships
Meet or exceed performance and service goals
Support onboarding and training for new hires within the financial center; Accurately document member interactions in the CRM system
Perform account servicing and maintenance with attention to detail
Maintain compliance with all regulations and policies, including Bank Secrecy Act (BSA) and SAFE Act requirements
Actively participate in community engagement initiatives
Strong customer service and relationship-building skills
Comfort with technology and willingness to support members with digital tools
Benefits & Growth Opportunities
At AmeriCU, our Member Service Representative roles are designed for growth-whether you're starting your career or looking to advance. Competitive Medical, Dental, and Vision plans

• Health Savings Account contributions
• Generous Paid Time Off and Paid Holidays
• Employee Assistance Program
• Tuition Reimbursement (after one year, full-time)
• Company-paid Life Insurance and AD&D
• Enhanced Short-Term Disability coverage
• About AmeriCU Credit Union

AmeriCU is a not-for-profit credit union based in Rome, NY with over $3 billion in assets and serving more than 200,000 members across Central New York and beyond. For over 75 years, we have remained committed to our members, employees, and communities.
We are proud to have been recognized as one of the Best Companies to Work for in New York State and named by American Banker as one of the Best Credit Unions to Work for in the United States.
Pay Range: $19.84 - $24.80 per hour