Head of Operations **URGENT**

At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We currently have an exciting opening for an Operations Supervisor.

Radial is the pre-eminent B2C eCommerce fulfillment solutions provider powering some of the world’s best customer experiences, specializing in tailored, scalable eCommerce fulfillment solutions for mid-market and enterprise brands

The Operations Supervisor will establish KPIs for each department in the warehouse. Manage all process and product-quality audits. Launch initiatives with teams to improve overall quality. Provide Customer Service with crucial information to assist with customer interactions and cases. Supervise the day-to-day activities/mechanisms in accordance with the SOP's, holding a team of associates accountable to standards of safety, quality, and productivity.

Manage temporary workforce.

Achieve and maintain compliance with all company and federally mandated regulations regarding Safety, OSHA, HazMat, and DOT

Responsible for associate level of safety, quality, and productivity performance

Plan and coordinate shift activities for areas assigned within the fulfillment center to ensure adherence to all DC procedures.

Assist Manager in planning, prioritizing, and communicating shift directives to ensure efficiency, accuracy and quality are met foroutbound activities.

Ensure that all shift personnel receive proper training, skill development, and assessment per company guidelines.

Recommend and implement improvement in efficiency and effectiveness of employees for increased shift contribution.

Implement specific objectives and performance measures for all shift personnel to maximize productivity.

Lead fulfillment special projects, as needed.

Monitor all production and personnel statistics and reporting in support of the department's operation.

Reinforce policy and procedure compliance.

Conducts performance reviews and implements corrective action as appropriate.

Implementing performance improvement plans and disciplinary actions.

Interacts with peers and related staff across all departments on the implementation of fulfillment strategies.

Proficient in MS Word, Excel, and Power Point

Bilingual English/Spanish desired but not required.

Ability to maintain a positive attitude while multi-tasking, managing, coaching, and mentoring teams to be successful and work efficiently in a fast-paced environment.

Strong process improvement skills (ability to develop and implement processes.

Travel

Travel is not required.

Competitive benefits package including medical, dental, vision, paid life insurance and disability, employer HSA funding

401K matching after 6 months with immediate vesting

Radial is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual’s status in any other group or class protected by applicable federal, state or local law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing View email address on click.appcast.io will work to assist disabled job seekers whose disability prevents them from being able to apply online.

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