Head of Technical Delivery Management

Description At Commence, we’re the start of a new age of data-centric transformation, elevating health outcomes and powering better, more efficient process to program and patient health. We combine quality data-driven solutions that fuel answers, technology that advances performance, and clinical expertise that builds trust to create a more efficient path to quality care.

With human-centered, healthcare-relevant, and value-based solutions, we create new possibilities with data. We provide proof beyond the concept and performance beyond the scope with a focus on efficiencies that transform the lives of those we serve. With a culture driven by purpose, straightforward communication and clinical domain expertise, Commence cuts straight to better care.?

Commence is seeking a Director of Technical Delivery to lead the function accountable for delivering technology programs to our federal and commercial healthcare customers. Technical Delivery owns scope, execution, and technical delivery performance across the program portfolio, and coordinates the resources required to execute, drawing across Engineering, Data, Infrastructure, and Security. The Director leads a team of Technical Delivery Managers, Technical Business Analysts, Solution Architects, and Implementation Specialists.

Lead and develop the Technical Delivery organization, including Technical Delivery Managers, Technical BAs, TPMs, Solution Architects, and Implementation, with accountability for hiring, coaching, performance management, and career development.

Own technical delivery outcomes across the program portfolio.

Establish consistent delivery practice across programs, including intake, estimation, planning cadence, status reporting, risk and issue management, and change control.

Coordinate resource demand across Engineering, Data, Infrastructure, and Security, sequencing competing program needs and escalating contention to leadership with clear tradeoffs rather than absorbing it.

Own the customer implementation lifecycle from executed contract through go-live, hypercare, and transition to production support, including defined handoff criteria between phases.

Serve as the senior delivery point of contact for customer and partner stakeholders, including government program offices and prime contractors.

Establish and report technical delivery metrics that make portfolio health visible: milestone performance, cycle time, escalation volume, and forecast accuracy.

Ensure contract deliverables, security requirements, and compliance obligations are identified early and tracked to completion, in partnership with Security and DevSecOps.

Partner with Engineering leadership on capacity planning and with Technical Product on roadmap sequencing where program needs and platform direction intersect.

Support capture and pursuit activity with delivery estimating, staffing plans, and execution approach, in coordination with the Chief Architect and Growth.

10+ years delivering complex technology programs, including 5+ years leading delivery managers, program managers, or equivalent.

• Demonstrated accountability for a portfolio of concurrent programs with independent scope, schedule, and contract obligations.
• Experience delivering under federal contract vehicles, including familiarity with contract deliverables, period of performance constraints, and government stakeholder management.
• Strong technical fluency: able to challenge estimates, understand architectural tradeoffs, and hold technical teams to account without managing them directly.
• Experience operating a matrixed resourcing model where delivery accountability and people management sit in different reporting lines.
• Experience with Agile or SAFe delivery and with Atlassian Jira and Confluence or equivalent tooling.
• Excellent written and verbal communication, including executive and customer facing reporting.
• Bachelor's degree in a technical, business, or related field; Federal health program experience, including CMS, VA, or DHA.

Experience with customer implementation and onboarding for a software platform, including data migration and integration.

PMP, SAFe, or equivalent certification.

Familiarity with healthcare data standards, including HL7 FHIR, X12, ICD-10, and CPT.

*Commence' headquarters are in Virginia Beach, VA, however we are open to remote candidates in the following states: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is a remote position. Candidates must be able to sit, read, work on a computer, and watch a computer screen for extended periods of time. All personnel processes are merit-based and applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military and veteran status or any other characteristic protected by applicable law.

Commence is committed to providing equal employment opportunities to all applicants, including individuals with disabilities. If you require a reasonable accommodation to participate in the application process due to a disability, please contact Human Resources at View phone number on aiapply.co or View email address on aiapply.co. Please note that unless you are requesting an accommodation, all applications must be submitted through our online application system.