Front Desk Receptionist - (M-F Evenings)

Front Desk Clerk

Do you strive to set yourself apart by your gracious service and impeccable style? If so, AC Hotel Chicago Downtown is looking for a Front Desk Clerk to be a part of our team. As a Front Desk Clerk you will greet our guests and welcome them to return for future stays, while providing them with prompt and courteous service. Masterfully handle reservations, inquiries, and complaints using hotel systems.

Build strong guest relationships through personalized service and local knowledge.

Demonstrate strong communication and interpersonal skills, both in-person and on the phone.

Accurately manage financial transactions and maintain cash handling responsibilities.

Contribute to overall hotel operations by performing various administrative duties.

High school diploma or equivalent required.

Prior work experience in a guest/customer service position required, preferably within the hospitality industry.

Ability to read, listen, and communicate effectively in English, both verbally and in writing.

Excellent customer service and communication skills are required.

Ability to access and accurately input information using a moderately complex computer system.

Hearing and visual ability to observe and detect signs of emergencies.

Must be able to work a varied schedule to include days, evenings, weekends, holidays, and the ability to work under pressure.

Room discounts at Marcus Hotels & Resorts and Marriott worldwide locations

• Ability to grow your career and transfer from one property to another while maintaining your service with the company
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• About Us: A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence.