Head of Business Operations - Remote

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Remote Operations Supervisor opportunity-must be based in or near Cincinnati, OH for facility travel!

Take charge of dynamic multi-site facility operations from the comfort of your home office! You'll be the driving force behind efficient operations, traveling to diverse facilities where every day brings new challenges and opportunities. Track performance metrics, collaborate with regional teams, and streamline processes that create real impact while building your career in a role that perfectly blends strategic thinking with hands‑on problem solving. Join JLL and make your mark in facilities management with a company that values innovation and delivers results!

Communicate owner/landlord processes to ensure full understanding by engineers and contractors performing building infrastructure work

Identify and execute updates and implementation of policies, procedures, and best practices

Identify safety hazards and work with EHS and account management teams to remediate risks, ensuring a safe environment for staff

Manage refrigerant purchases and tracking for compliance and cost control

Gather information for business reporting purposes and track SLA performance

Track work orders in Corrigo and manage NTE (Not to Exceed) limits in work orders

Oversee operation, staffing, performance, and development of technical teams, including performance reviews and compliance with policies and training

High School diploma or GED

5+ years of technical experience in building engineering with expertise in packaged HVAC equipment repair, refrigeration, and maintenance, plus demonstrated strong people management skills to lead and develop technical teams effectively.

Excellent interpersonal and supervisory skills with strong emphasis on customer service, combined with analytical abilities, detail‑oriented approach, and organizational management skills to effectively multi‑task and lead teams.

Schedule: Monday - Friday day shift, on‑call 24/7

Remote - Cincinnati, OH, Lexington, KY, Louisville, KY

Personalized benefits that support personal well‑being and growth:

Comprehensive Medical, Dental & Vision Care

Paid Time Off and Company Holidays

Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at View email address on click.appcast.io. California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Accepting applications on an ongoing basis until candidate identified.

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