Head of Operations Management (m/w/d)

OPERATIONS SUPERVISOR

River Bend Food Bank, Davenport, IA

The Operations Supervisor plays a critical leadership role in overseeing the daily warehouse operations at the Davenport facility. This position is responsible for leading a team of employees engaged in receiving, replenishing, picking, delivering, and rescuing food while ensuring operations are completed safely, efficiently, and accurately. The Operations Supervisor is a hands-on leader who motivates employees, develops talent, and fosters a positive, accountable, and mission-driven work environment. The Operations Supervisor must consistently ensure the accuracy of inventory, order fulfillment, documentation, scheduling, food safety practices, and operational processes as small details have a significant impact on our Hunger Relief Partners, volunteers, donors, and the communities we serve. Working closely with the Operations Systems Manager, the Operations Supervisor is responsible for planning daily workloads, allocating resources, monitoring productivity, and ensuring compliance with all food safety, OSHA, and organizational policies. This individual promotes a culture of accountability, continuous improvement, and teamwork while maintaining a warehouse that is clean, organized, safe, and always ready to welcome volunteers, partners, donors, and auditors. They lead by example, make sound decisions under pressure, hold themselves and others accountable, and demonstrate an unwavering commitment to quality, operational excellence, and attention to detial.

Lead with Clarity and Confidence: Provide consistent leadership by clearly communicating daily priorities, performance expectations, and organizational goals through regular team meetings and one-on-one coaching. Foster accountability, teamwork, and a culture of continuous improvement.

Plan and Coordinate Daily Operations: Develop detailed daily schedules and work assignments that maximize efficiency while ensuring warehouse operations, deliveries, and partner orders are completed accurately and on time.

Maintain Operational Accuracy: Ensure inventory, order fulfillment, documentation, scheduling, and reporting are completed accurately and consistently. Attention to detail is a must to minimize errors, maintain inventory integrity, and provide exceptional service to Hunger Relief Partners.

Performance Management: Monitor employee performance through observation and measurable performance metrics. Provide timely coaching, recognition, corrective action, and documentation to maintain high performance standards.

Respond effectively to changing priorities, staffing shortages, product availability, weather events, delivery delays, and other operational challenges while maintaining productivity and customer service expectations.

Maintain a Safe, Clean, and Organized Facility: Ensure the warehouse consistently meets food safety, sanitation, OSHA, and organizational standards. Maintain a clean, organized, and audit-ready facility that reflects River Bend Food Bank's commitment to excellence.

Hiring, Training, and Employee Development: Prvide ongoing coaching and professional development while promoting a culture of accountability, safety, teamwork, and continuous learning.

Complete employee evaluations, performance documentation, scheduling records, wage recommendations, and other required reports accurately, thoroughly, and within established timelines.

Build strong working relationships with all departments to ensure effective communication, coordinated operations, and achievement of organizational goals.

Facility and Safety Coordination: Partner with the Director of Facilities & Safety and the Operations Systems Manager to ensure facility maintenance, equipment readiness, regulatory compliance, and workplace safety standards are consistently maintained.

Policy Compliance: Understand, model, and enforce River Bend Food Bank policies, procedures, and workplace expectations while promoting ethical conduct and accountability.

Lead By Example: Demonstrate a willingness to assist with warehouse operations, deliveries, food rescue, receiving, or other operational functions whenever needed to support the team and accomplish organizational objectives.

Continuous Improvement: Identify opportunities to improve operational processes, reduce waste, increase efficiency, and enhance accuracy while supporting a culture of innovation and continuous improvement.

Other Duties as Assigned: Perform additional responsibilities as needed to support the mission, goals, and operational success of River Bend Food Bank.

High school diploma or an equivalent

Ability to complete forklift and ServSafe certification within 30 days of hire.

Ability to work independently with minimal supervision.

Accurate data entry and basic math skills.

Ability to occasionally travel out-of-town if required.

Ability to work occasional evenings and Saturdays.

Willingness to support the mission of the organization and to help end hunger in our area.

Ability to understand and implement health department, Feeding America, OSHA, and AIB standards to ensure safe storage and distribution of food.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

reach with hands and arms, including overhead and from the floor; The employee must regularly lift and/or move up to fifty pounds and occasionally lift and/or move over fifty pounds with assistance.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, with the ability to read from a computer or electronic device, read labels, and identify information, and to safely operate a forklift and motor vehicle.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

While performing the duties of this job, the employee is frequently exposed to outdoor weather conditions when loading / unloading products and occasionally during work-related travel.