Pre-Sales Engineering Manage

Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best in class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills and investing in our career growth, so we can enjoy opportunities and grow our careers both within and beyond sales.

Staples Business supports enterprise customers through integrated, automated purchasing experiences. Our Sales Engineering organization plays a key role in onboarding and integrating customers into these environments, ensuring a strong foundation for long term success.

The Sales Engineer supports enterprise customers through onboarding and eProcurement integration, partnering with Sales and internal teams to design and implement scalable purchasing programs.

This role translates customer business and technical requirements into effective solutions, supports pre-sales and post-sales engagements, and ensures customers successfully launch before transitioning to Customer Success.

Sales Engineers report to a Team Manager, Sales Engineering.

Lead onboarding and technical integrations for complex enterprise customers, including new and existing accounts.

Own implementation execution using Sales Engineering SOPs, ensuring accuracy, consistency, and timely delivery.

Serve as the primary project lead, coordinating cross‑functional teams including Sales, IT, and operations.

Gather and validate customer business and technical requirements and design scalable program solutions aligned to Staples’ capabilities.

Partner with Sales on pre‑sales solutioning, customer discovery, RFPs, and technical validation.

Support post‑implementation handoff to ensure a smooth ramp to expected revenue and customer experience goals.

Identify opportunities to simplify processes, improve efficiency, and reduce implementation complexity.

Escalate risks, blockers, or scope changes when requirements fall outside SOPs.

Customer‑focused, solution‑oriented approach with strong ownership and accountability.

Ability to manage multiple workstreams while maintaining attention to detail.

Sound judgment navigating ambiguity, changing requirements, and customer constraints.

Experience supporting complex customers through onboarding, integrations, or implementations in a technical or customer‑facing role.

Demonstrated project management experience with end‑to‑end ownership.

Experience in Sales Engineering, Solutions Engineering, Customer Onboarding, Implementation, or Customer Success.

Familiarity with enterprise eProcurement platforms (e.g., SAP Ariba, Coupa, Oracle).

EDI

Purchase Orders (PO), Purchase Order Responses (POR), Advanced Ship Notices (ASN), and e‑invoicing.

Sales Engineers are the front door of the Staples Business experience for enterprise customers. Effective onboarding directly impacts customer satisfaction, speed to revenue, and long‑term partnership success.

This role is critical to delivering high‑quality, scalable integrations that set customers and internal teams up for sustained success.

Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays).

Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs and more!

Legal and Compliance Disclosure
For MA or Remote in US: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.