Dispatcher - Evening

Shenandoah Telecommunications Company

Shenandoah Telecommunications Company ("Shentel") specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic United States. We focus on rural communities, which are often overlooked by larger companies. The Shentel family of brands includes: Shentel: Provides traditional cable Internet services for small towns and rural communities. Glo Fiber: Delivers fiber-optic Internet for customers in larger cities, as a competitor to incumbent providers. Shentel Business and Glo Fiber Business: Offers small, medium and large-scale telecommunication services for businesses and enterprises in our areas. We live and work in the same places as the customers we serve, and we are proud to support our local communities.

This role will provide valued support in a team environment and work within the Operations Support Center. Additionally, this team will work with the Drop Coordinators in support of the in-house and any Shentel contract partner technicians. Each member will be competent with the basic scope of Dispatching and general operational field duties associated with multi-service telecommunications networks.

These actions include daily contact with internal and external customers, Network Technicians, and Management regarding service orders, dispatching and clearing of troubles, and any service problems.

Keeps track of schedules, routes and field personnel.

Provisions customer premise equipment (CPE).

Assists Technicians when the customer experience or any field metric is in jeopardy due to system issues or limitations outside of the Technician's control.

Communicates and contacts internal and external customers through various means of interactions.

Provides support to contractors, vendors, third parties, and internal departments to achieve stated goals.

Maintains effective contractor relationships through daily communication and leverages systems to support all lines of field operations.

Ability to work rotating shifts, including evenings and weekends.

Education: High School Diploma required.

Experience Level: 1+ years of Communications/Customer Service experience required. Proficient with the Interactive Desktop and Quality applications in Genesys/i3. Microsoft Excel, Word, Visio.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status.

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