Head of Sales & Customer Service

Sales Manager - Raleigh, NC
Are you a sales leader who excels at developing teams, strengthening customer relationships, and driving growth in a competitive service environment?

Lunova Group is recruiting a Sales Manager to lead Service, Repair, and Modernization sales for our client, a global leader in vertical transportation, in the Raleigh market.

In this role, you’ll lead and develop a team of sales professionals while remaining hands-on with key customers and major accounts. You’ll be responsible for driving sales performance, strengthening customer retention, identifying growth opportunities, and partnering closely with operations across the business.

We welcome experienced sales leaders from competitive B2B service environments, including HVAC, fire protection, facilities services, equipment rental, waste management, fleet services, industrial services, and other recurring-revenue businesses.

Lead for Results: Set performance targets and lead, coach, and develop a team of sales professionals. Implement sales initiatives aligned with corporate goals to increase revenue, profitability, and market share across the service business line.
Own Customer Relationships: Build and maintain strong client relationships through proactive communication, regular site visits, and a focus on long-term partnerships.
Oversee Sales Operations : Monitor branch sales activities through CRM, guide the bidding process, and ensure timely and compliant submission of proposals, renewals, and contracts.
Ensure Quality & Profitability : Collaborate on bidding strategies that ensure margin targets are met. Analyze branch performance metrics including P&L, backlog, pipeline, and overall service portfolio to stay on track.
Develop consistent, compelling sales messaging and tools to support your team in winning new business. Lead efforts to continuously improve proposal quality and sales presentations
Be a Market Expert : Stay ahead of market trends, competitive strategies, customer retention trends, and client needs.
Support a culture of safety across the branch and ensure customer satisfaction initiatives are implemented across departments.

Proven success in B2B sales within competitive service, commercial, industrial, or recurring-revenue environments.

• Bachelor’s degree preferred
• 7+ years of sales experience preferred, ideally within elevator, commercial service, facilities, industrial, or other service-based environments
• Strong leadership skills with experience mentoring and developing a sales team
• Experience managing proposal development, contract negotiation, and CRM systems
• Analytical mindset with the ability to interpret financial reports and drive decision-making
• Excellent communication, presentation, and relationship-building skills.

• 401(k) retirement plan
• 15 days of vacation plus 11 paid holidays each year
• Company-paid short- and long-term disability, basic life insurance, and AD&D
• Tuition reimbursement
• Health savings and flexible spending account options
• Employee Assistance Program and additional voluntary benefits, including pet insurance