Head of Services - Support and Managed

Convention Services Manager

At Kalahari Resorts & Conventions, wedon’tjust create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world‑class dining, luxurious spas, thrilling entertainment, andcutting‑edgeconvention centers that redefine hospitality.

Butwe’remore than a resort. As a family-owned company, our Promise is simple: Lead with Love . This means caring deeply for our guests,associates, andcommunities—treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnershipwith charity:water,we’realso committed to bringing clean water to one million people in Africa.

As part of our leadership team, you’ll embody our Promise to Lead with Love —guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll play a key role in ensuring seamless and memorable experiences for groups, meeting planners, and event attendees by coordinating event details, guest needs, and operational execution across departments. You’ll also enhance the associate experience by fostering collaboration, clear communication, and service excellence among teams to deliver successful conventions and events.

Key Responsibilities

Oversee planning and execution of conventions, meetings, and special events, ensuring seamless operations and exceptional guest experiences.

Collaborate with event planners and internal teams to coordinate details such as room setups, audio-visual needs, catering, and agendas.

Manage budgets, resources, and staffing to optimize efficiency and meet event and organizational goals.

Develop and enforce service standards and procedures to maintain consistency and exceed client expectations.

Analyze guest feedback and event performance to identify opportunities for improvement and implement enhancements.

What We’re Looking For

Previousexperience in a large (500+ room) hotel/resort with an event space of at least 75,000 sq. Ft., and heavy group volume isrequired.

2-5 years of catering manager/conference services manager or similar event planning experience.

Experience detailing & managing large (1000+ people), complex, multi-day events with many moving parts.

Experience negotiating changes in complex programs.

Skilled multi-tasker.

Competency in Microsoft Word and Excel.

Previous Sales experience to up-sell food, beverage, and meeting room services is preferred.

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

Career growth opportunities with promotion from within

401(k) matching, paid time off, and holiday compensation

Health, dental, and vision coverage for full-time associates

Employee appreciation events, discounts, and perks at all resorts

Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leaders Lead with Love —because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA

Kalahari Resorts & Conventions is an Equal Opportunity Employer.

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