Hotel Head Of Housekeeping

Professional people-person with a vivacious personality and the confidence to manage a unionized team. Preferably with Marriott experienced, knows Lightspeed and worked at the housekeeping before.

This position may require flexible scheduling availability.

If these characteristics sound like you, you may be that person we are looking for...our future HOUSEKEEPING MANAGER.

Discounts to any Marriott Brand Hotels and Crescent managed properties in North America for you & your family members

A workplace that you can be proud of, where you are valued, trusted, and supported by the team

The Housekeeping Manager provides supervision and direction for all Housekeeping activities of the hotel to ensure the highest levels of cleanliness and guest satisfaction are maintained.

Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate.

Provide clear direction in assigning and instructing housekeeping staff in details of work.

Plan, organize, and monitor staff activities to ensure compliance with quality assurance standards set by hotel, which requires continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc.

Manage finances of housekeeping and laundry operations including budget and inventory controls. Analyze data and compile reports on expenditures, wages, labor, supplies etc. in relation to hotel financial forecasts and budget.

Establish and maintain adequate supplies for efficient operation of the housekeeping department.

Distribute and delegate workload to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials. Monitor house count and make staffing adjustments accordingly.

Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees, and ensuring proper labeling of hazardous supplies in accordance with hotel hazard communication program.

Evaluate condition of furniture, fixtures, decor, etc. Make recommendations and assist in the coordination of rehab projects.

Communicate both verbally and in writing to provide clear direction to staff.

Must have knowledge of the housekeeping operations, great customer service skills, and must be a team player.

Long hours and flexible schedules sometimes required.

Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Approach all encounters with guests and employees in an attentive, friendly, courteous and service‑oriented manner.

Maintain high standards of personal appearance and grooming, including wearing nametags.

Comply with Crescent Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.

Must be able to understand and evaluate complex information, data, etc. Perform other duties as requested by management.

Minimum two years previous experience as a housekeeping supervisor or minimum of four years front office experience in hotel work.

Must be proficient in Windows, Company approved spreadsheets and word processing.

Union experience is a plus.

Crescent Hotels & Resorts, offers exciting positions across the company, from corporate roles to associates to property level leadership positions and internships. That's why we are dedicated to creating an environment that encourages open conversations about diversity, race, equity and inclusion. Through education, recruiting and promoting diverse talent, we can strengthen our culture and community.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities