Head of Operations & Business Management

We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant - first mindset.

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.

Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.We never outsource, ensuring quality and consistency.

Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.

Our dedicated teams are on‑site at every fulfillment center, ready to jump into action.

We believe in honest, long-term partnerships. Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

We handle the logistics so our merchants can focus on what they do best—growing their business.

The Operations Supervisor will lead, manage and develop a team of 25 to 30 ShipMonk Associates.

Communicate policies to Associates and act as the primary information source for the team, maintain compliance, consistency, and take corrective action when needed.

Use software to keep records, edit, and manage the inventory flow.

The Operations Supervisor will focus on the productivity, process, and quality of warehouse operations through warehouse KPIs.

Report to upper management on stock levels, issues, employee performance, etc.

The Operations Supervisor will ensure that facility equipment is properly maintained and safe.

Communicate with the warehouse manager to make critical decisions.

Train new warehouse associates.

Be responsible for overseeing warehouse sanitation in your assigned department. Adequate training on sanitation will be provided and the employee will be responsible to identify when sanitation fails and the appropriate actions that are needed to correct.

Associates or Bachelor's degree in Operations, Supply Chain, Management, Engineering or related field and/or Honorable Discharge from The United States Military as an NCO or higher rank preferred.

Working knowledge of inventory management software.

Excellent organization, planning skills, and strong attention to detail.

The Operations Supervisor will have outstanding communication and interpersonal abilities.

Proven track record of taking ownership, driving results, and managing change.

Ability to dive deep into data and provide thought‑provoking, workable business solutions.

Available to work on weekends, holidays, and overtime as needed.

We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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