Customer Service Officers

Service AdvisorRuss Darrow Direct - Neenah, WI 54956Salary Range $55,000.00 - $75,000.00 Commission/year Position Type Full Time Job Shift Day Travel Percentage NoneDescriptionRuss Darrow Neenah Direct is looking for motivated individuals to join our team! Our passion for our products, loyalty to our customers and dedication to our communities inspires us to be the best. The Darrow Difference is the foundation of our success – and we want you to be a part of it!Are you outgoing, enjoy meeting new people, and have a passion for the latest technology? Are you looking for a fulfilling career and not just another job? At the Russ Darrow Group, we share the same commitment to our employees as we do our customers – after all, a great customer experience is only possible with great employees.We believe in investing in our employees' growth and well-being, that's why we provide continuous training, advancement opportunities, competitive compensation, flexible schedules, comprehensive benefits, and employee assistance programs. Our culture emphasizes family values, diversity, and teamwork, ensuring exceptional service through empowered and dedicated team members.No experience? No problem! We're eager to train the right candidates from the ground up. Our top-notch tools and resources will help you succeed! With over five decades of success, our experienced management teams will provide comprehensive training and support from day one.If you're ready to join a team that values community involvement, career development, and a legacy of excellence, we'd love to hear from you.Summary The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers. The Service Advisor is the dealership's first-line customer-relations and service representative.Wage Range: $55k-$75k per yearResponsibilitiesGreeting customers promptlyObtaining customer and vehicle informationClearly reporting all vehicle symptoms as described by the customerDetermining and recommending needed maintenance based on age, mileage and history of vehiclePrepare a complete and accurate estimate of cost for labor and partsEstablish follow up timeMonitor the progress of each vehicle throughout the day, and updating customers frequentlyVerifying that the final invoice reconciles with the work performed on the repair orderExplaining all completed work and charges to customersQualificationsMust be a top performer willing to go above and beyond for customersOutstanding in sales and follow throughMust have at least 1 year experience in automobile service write upsSelf-motivated, organized and driven to succeedMust possess valid driver's licenseBenefitsCompetitive Compensation PlansFull Benefits PackageMedical, Dental & Vision401k with Company MatchHSA with Company ContributionPTO from day one!!Growth and Advancement OpportunitiesContinuous Training and Development