Head of Services - Support and Managed

Fluence (Nasdaq: FLNC) is a global market leader delivering intelligent energy storage and optimization software for renewables and storage. Our solutions and operational services are helping to create a more resilient grid and unlock the full potential of renewable portfolios. With gigawatts of successful implementations across nearly 50 markets, we are transforming the way we power our world for a more sustainable future. This position is responsible for building, developing, and managing a geographically dispersed team dedicated to maximizing system reliability and availability. Key priorities include co-developing and executing operational processes and documentation, supporting new project deployments, and providing comprehensive post-COD support—from issue identification and resolution to project reporting, system testing, compliance, and analytics.

In addition, the Field Services Director will oversee the regional cost center, driving financial performance, mitigating risks, and enabling sustainable growth. By combining strategic leadership with operational excellence, this role ensures that energy storage projects deliver lasting value to both customers and the business.

Drive and own O&M Service Business performance across key business metrics (Safety, Finance, Full Maint Scope of Electrical, Mechanical, Instrumentation, PLC, etc.)

Own the service relationship with the customer through maintaining clear lines of communication, knowledge and execution of the contract

Own the safety culture, building on established Fluence safety management system (SMS)

Mitigate risks by ensuring contracts align with legal, regulatory, and organizational policies.

Oversee the full lifecycle of service contracts, from initiation to renewal or termination.

Track vendor performance against agreed SLAs and KPIs.

Conduct regular reviews and audits to ensure service quality and adherence to standards.

Own the regional income state performance, including budget development in consultation with Global Services Lead

Drive proactive and reactive maintenance execution in Fluence Energy managed projects defined asset management strategies while incorporating a continuous improvement approach

Develop an effective Services team to provide a high quality of service that is consistently appreciated and valued by the customers

Manage multiple 3rd party service vendors in the safe execution of O&M services across contracted projects

Identify new issues affecting product performance or Fluence Energy Service and Support business performance, develop plans for resolution, socialize, execute resolution and follow up to ensure sustainable

Support/Lead/Facilitate internal and external Root Cause Analysis and Management of Change Activities

Facilitate site support by supporting global services OEM suppliers’ management.

Assist in the development & deployment of asset management strategies for customer assets

Assist in the development & deployment of asset management strategies for customer assets

Lead Battery Energy Storage Array O&M training efforts of new owners and 3rd party service providers.

Undergraduate degree required with strong preference for technical degree (BSEE, BSME, BSCE, Chemistry, Physics, Math)

10 years related experience in electric utility or independent power producer experience within generation / operations / technical teams (Coal, Gas, Solar, Hydro, Wind).

Proven track record of technical problem solving using a structured approach & complex analytics. SAP or equivalent financial reporting platform experience required.

Successful track record of business process management to include project reporting/management, work execution, procure to pay, change management, workforce development and planning

Experience negotiating and managing contracts with 3rd party service providers.

Highly developed interpersonal skills with ability to interface with multiple levels of customer organization.

Deep planning, organizing and coordination experience among multiple stakeholders to achieve common goals directly impacting business performance.

Project Management, meeting leadership and facilitation experience.

Excellent MS Office; Must be willing and able to travel up to 50% of the time in support of existing & new Energy Storage fleet

At Fluence, our culture is the foundation that drives our ambitious growth strategy and fuels our mission to transform the future of energy. Our core cultural pillars empower us to innovate, collaborate, and lead with purpose, ensuring we continue to deliver unparalleled value to our customers and the world.

We foster an environment where diverse perspectives are heard and valued, driving innovation and progress.

Customer Fluent
Our customers are at the heart of everything we do. We’re committed to delivering exceptional value that exceeds expectations by understanding our customers' needs and adapting swiftly to meet them. Our deep focus on customer satisfaction drives us to continuously improve and innovate.

We push boundaries to deliver sustainable, game-changing solutions that shape a brighter, more energy-efficient future for all. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity or expression, genetic information, or any other status protected by law.

To join our team, you’ll need to be legally authorized to work in the United States at the time of application and throughout your employment, without the need for employer sponsorship. Please note that Fluence does not sponsor work visas for this position.

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