Head of Care Management Operations

A rare opportunity to join the City Winery team as we reimagine the future of live music and hospitality. City Winery to deliver the highest end combined culinary and cultural experience to our customers who are passionate in sharing wine, music, and culinary arts. We are a unique facility, combining a fully functioning winery with intimate concerts, food & wine classes, private events in a variety of configurations, and fine dining. We have created a compelling mix for our sophisticated clientele of foodies, and active cultural patrons—bringing the wine country experience to the middle of a large city.

Front of House Operations Managers are our in-house hospitality professionals who ensure daily operational excellence, overall guest satisfaction and management of the FOH team. This role participates in a variety of dimensions of the business from leading the service teams, maximizing food and beverage sales, handling pre-shift training, to promoting retail wine sales, merchandise, and more.

We are a rapidly expanding national entertainment and hospitality company, offering tremendous opportunities for driven and ambitious individuals.

• Medical, Dental, Vision Insurance
• Flexible Savings Accounts,HSA and Dependent Care, Basic Life and AD&D Insurance
• Amazing discounts, 50% OFF all dining/retail wine
• Manage day to day restaurant and/or floor operations, and provide on-the-floor support to staff for duration of a service shift including but not limited to assigning server sections, overseeing side work, observing steps of service, and maintaining overall cleanliness/tidiness of the restaurant

Participate in interviewing, hiring, coaching/counseling, and separation process of hourly employees

Ensure restaurant and venue are fully prepared and organized for daily execution of the operation

Manage staffing and operations of all revenue centers including venue, bar, support staff, service, private events, as applicable based on designated area of focus

Resolve guest concerns and complaints with exemplary level of hospitality

Perform all cash handling procedures: opening, mid-day safe counts, cash pay-outs and nightly cash drops, as needed

Check in with guests in bar and restaurant area during shift to ensure guest satisfaction and identify any opportunities

Assist with staff trainings both in daily pre-shifts and monthly FOH staff service meetings

Maintain pars of all printed promotional materials, comment cards, or other check presenter inserts

Empowered to make day-to-day decisions confidently both with guests, service teams and other departmental management

Demonstrate excellent interpersonal and communication skills with service teams and management

Other duties, initiatives, and tasks as per business need

Minimum 3 years experience in a multi-faced, high volume restaurant, venue, and/or equivalent relevant experience

Strong analytical and data skills

Ability to successfully multi-task, delegate, and manage several tasks at once in fast paced environment

Able and willing to work flexible schedule including days, nights, weekends, and holidays

Wine, food, and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008, City Winery has been turning heads across the nation with amazing live performances, delectable cuisine, and award winning, locally produced wines. But there's more to us than that we're a haven for community and creativity, a place where the philosophy of hospitality is more than just a buzzword, but a way of life. City Winery, founded by music industry veteran & visionary Michael Dorf, has established itself as a one-of-a-kind brand providing unforgettable experiences for guests. From world class music venues to sustainably produced wines with ratings of 90+ points, City Winery offers a range of topnotch events & experiences.

We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, City Winery participates in the E-Verify Program in certain locations, as required by law.