Full Time Key Holders

Two decades later, we continue to perfect our offering of elevated wardrobe essentials for the ambitious, urban man and woman. From sourcing materials from the best mills in the world, to the innovation and craftsmanship at our atelier in New York’s Meatpacking District, the integrity of our process is just as important as our final product.
In 2004, Theory was acquired by Fast Retailing, spurring international expansion of the brand. Operating 440 stores worldwide, today Theory is a New York brand with a global mindset. Our customers dream big, achieve goals, and aim for perfection. Responsibilities A Key Holder works within the store management team to help achieve store sales goals and maximize profitability. Through effective management in partnership with the Store Manager, the Key Holder works to create a store experience for our clients that results in sales growth. As a key holder, you will be responsible for continuously improving and developing management skills, taking ownership of the responsibilities assigned by the Store Manager, and acting as a role model to the sales team.
Business Leader Meet personal and store sales and KPI goals
Demonstrate excellent knowledge of the product to support the brand goals
Coach team on sales floor providing relevant and consistent feedback to improve performance
Operations Leader Ensure all functions of the store are maintained to support a superior shopping experience
Assist in all areas of stock, shipping, receiving protocols/policies, procedures and all related processes inclusive of paperwork
Collaborate with store managers in areas of risk management, physical security, store cash control and inventory control
Identify product concerns and communicate inventory needs to support the business goals
Collaborate with cross-functional business partners to support inventory goals
Customer Focus Ensure the highest level of customer service to each and all individuals in the store
Be present on and off the floor as a Theory Brand Ambassador
Essentials 3-4 years’ prior work experience in a client-centric, sales environment
Computer skills to operate point of sale system; Benefits Medical insurance
Disability insurance
Full-time
As an Equal Opportunity Employer, Theory LLC does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.

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