Head of Client Support Services

Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. The Service Supervisor supports the overall operation of the front end by helping lead, coach, and develop associates while delivering excellent customer service. This role helps ensure checkout operations run efficiently, company procedures are followed, and customers receive a friendly, accurate, and professional experience.

Provide friendly, prompt, and professional customer service.

Supervise and support front-end associates during assigned shifts.

Help coordinate cashier coverage, breaks, lunches, and daily front-end activities.

Monitor checkout lanes and respond to changing customer traffic to maintain efficient service.

Assist customers with questions, concerns, refunds, and other service-related needs.

Help resolve customer concerns professionally and involve management when appropriate.

Coach associates on customer service expectations, operational procedures, and job performance.

Support the training and development of new and existing associates.

Ensure cash-handling and front-end procedures are followed accurately.

Assist with register functions, transactions, overrides, and other authorized front-end activities.

Monitor the front end for cleanliness, organization, safety, and proper presentation.

Help ensure supplies and equipment are available and functioning properly.

Communicate operational concerns, staffing needs, customer issues, and associate performance matters to management.

Follow company policies, safety standards, security procedures, and applicable regulations.

Lead by example and demonstrate a strong commitment to customer service.

Coach associates respectfully and recognize strong performance.

Stay calm and professional during busy periods or challenging customer situations.

Encourage associates to work together and provide customers with a positive shopping experience.

Support management in maintaining an efficient, productive, and customer-focused front end.

Strong customer service and communication skills.

Previous retail, customer service, cashier, or leadership experience is preferred.

Ability to bend, reach, lift, and perform other physical activities associated with retail operations.

Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.

Writing approach
Competitive wages paid weekly

Access to up to 50% of your earned wages before payday, via our partnership with Stream

Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)

Time off (vacation, holidays, sick pay). Leaders invested in your training, career growth and development

An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values - Click below to view video: