Customer Service Officers

Patient Service Specialist - GastroenterologyAt Cleveland Clinic Health System, we believe in a better future for healthcare. We all have the power to help, heal and change lives — beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.Gastroenterology-Cleveland Clinic Akron GeneralShift: DaysSchedule: 8:00am-4:30pmJob Summary: As part of Cleveland Clinic Akron General Hospital, the Bath Health and Wellness Center offers patient-friendly primary care and specialty services to the surrounding community. Here, you will receive endless appreciation and encouragement while building a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from scheduling and pre-registration to MyChart enrollment and visit preparations. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic.Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.Enter and maintain confidential patient information.High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer serviceOR an Associate's Degree and one year of experienceOR a Bachelor's DegreeWorking knowledge of PC window applicationsAbility to perform basic math sufficient to process insurance co-paysPreferred qualifications for the ideal future caregiver include:Knowledge of medical terminologyCustomer service experienceAbility to type a minimum of 30 words per minute or personal computer keyboard skillsPhysical Requirements:Dexterity sufficient to operate a PC and other office equipment.Good visual acuity through normal or corrected vision.Personal Protective Equipment:Follows standard precautions using personal protective equipment as required.The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: review the Equal Employment Opportunity poster.Cleveland Clinic is pleased to be an equal employment opportunity employer.