Field Service Engineering

Corporate/Administrative

Unmatched Comp Time Policy: Hours worked over 40 in a week can be reimbursed as additional pay at an equivalent hourly rate or banked as additional PTO.

At Horrocks, we believe the best work comes from companies with strong values, that our people are our greatest resource, and that we have a responsibility to the communities where we live and work. As a Field Support Engineer, you will play a vital role in delivering a reliable, secure, and empowering technology experience across our offices.

Serve as the primary onsite IT resource for designated Horrocks offices, providing responsive and effective technical support

Partner with the Service Desk team to resolve escalated issues and proactively address local technology needs

Support office relocations, expansions, acquisitions, and new office setups, ensuring infrastructure and endpoints are deployed properly

Provide onsite and remote support to regional offices as needed

Deliver seamless onboarding and offboarding experiences, including account provisioning, hardware setup, and access configuration

Provide in-person and virtual training on core technologies to increase adoption and digital effectiveness

Promote a culture of productivity, innovation, and exceptional customer service within regional offices

Manage the full lifecycle of laptops, peripherals, and mobile devices, including procurement, deployment, maintenance, and refresh

Install, configure, and troubleshoot local infrastructure components such as networking equipment, edge systems, and meeting room technology

Ensure collaboration spaces and local IT systems remain reliable, secure, and aligned with company standards

Maintain accurate documentation within the IT knowledge base and contribute to service delivery standards

Document regional applications, workflows, and processes while recommending scalable enterprise solutions

Share best practices and lessons learned to ensure consistent service quality across all Horrocks offices

2–5 years of experience in IT support, field services, or workplace technology roles

Strong knowledge of Microsoft 365, Windows, macOS, Active Directory, and endpoint management tools

Familiarity with collaboration platforms, meeting room technologies, and workplace networking

Experience supporting onboarding, hardware provisioning, and office IT setup

Ability to install and troubleshoot edge infrastructure in coordination with senior engineering teams

Strong communication and customer service skills with the ability to effectively train and support employees

Excellent troubleshooting and problem‑solving abilities with a proactive, customer‑first mindset

Bachelor’s degree in Information Systems or a related field preferred

Relevant certifications such as CompTIA A+, Microsoft, or ITIL Foundation are a plus

Willingness to work occasional evenings or weekends as business needs require

Ability to travel periodically between regional offices to provide onsite support

Medical, dental, vision, life, and disability insurance

Professional development opportunities including in‑house training

Equal Opportunity Employer including disability and protected veteran status

EEO — All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic. If you require an accommodation during the application process, please email us at View email address on click.appcast.io.