Front Desk Receptionist - (M-F Evenings)

Front Desk Clerk

The Front Desk Clerk is responsible for providing exceptional guest service by greeting guests, managing check-ins and check-outs, handling reservations, and responding to guest inquiries. This role serves as the primary point of contact for guests and plays a critical role in creating a positive and welcoming experience throughout their stay.

Answer telephone calls, emails, and guest inquiries promptly and professionally.

Provide information about hotel services, amenities, local attractions, and directions.

Handle guest requests, concerns, and complaints, escalating issues when necessary.

Maintain accurate guest records using the property management system (PMS).

Process payments, post charges, and balance cash transactions according to company procedures.

Coordinate with Housekeeping, Maintenance, and other departments to ensure guest satisfaction.

Maintain the cleanliness and organization of the front desk and lobby area.

Follow all company policies, procedures, and guest service standards.

Assist with additional front office duties as assigned.

High school diploma or equivalent required.

Previous customer service, hospitality, or front desk experience preferred.

Basic computer proficiency and experience with reservation or property management systems preferred.

Flexible availability, including evenings, weekends, holidays, and overnight shifts if required

Flexible schedule required. Must be available to work weekends, holidays, mornings, evenings, and overtime as needed based on hotel occupancy, staffing needs, and business levels.