Office: Full Time Teller

Teller - Heath Office

Job Category: Branch Delivery

Location: Heath, OH 43056, USA

Responsibilities

Serve customers, prospective customers and bank associates promptly and professionally and in full accordance with Park Promises and Serving More standards.

Complete transaction processing timely, accurately, and in accordance with bank procedures

Project the bank's professional reputation through knowledgeable, courteous interactions with customers and prompt resolution of requests, inquiries or issues.

Refer loan and deposit customers or prospects to subject matter experts

Complete ongoing product knowledge, digital product knowledge, financial services and sales-oriented training in addition to all required course training to sustain broad base of product, service and sales knowledge.

Utilize product knowledge to assist customers and suggest products and services to meet their needs

Protect bank assets by adhering to all processes, policies and standard operating procedures related to branch and cash security, negotiable instruments, information security, and Federal, State or Local regulations impacting teller activity and branch operations

Complete periodic in-branch communication and promotion activities specific to the office, if applicable.

Communicate recommendations for improved work flow and service to customers.

Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks

Deliver a consistent, high level of service within our Serving More standards

Other duties as assigned

Competencies

Interpersonal/Customer Service Skills

Written and Verbal Communication

Ability to understand and follow directions

Adaptable to change

Basic Computer Skills

Organizational Skills/Detail Oriented

Able to Multi-Task or Juggle Priorities

Ability to work as part of a team

Active listening skills with an ability to proactively identify and recommend products and services

Ability to work independently and handle basic customer issues

Education - Certifications - Work Experience:

High School Diploma or Equivalent required. 0-2 years prior cash handling, sales, or customer service experience preferred.

Physical Requirements:

This position must be able to remain in a stationary standing position a minimum of 75% of the time, constantly operate a computer, and be able to be in constant verbal communication with customers and coworkers to discuss and observe account information in order to exchange accurate information. Must be able to bend and lift up to 25 pounds on a daily basis; raise arms up to 90 degrees; and have dexterity in hands to fine count currency.

Schedule:

Operating hours are Monday through Friday 9:00am-6:00pm, Saturday 9:00am-2:00pm, and Sunday 11:00am-3:00pm (Drive Thru Only). The average number of Saturday shifts per month is 2-3. The average number of Sunday shifts per month is 1-2. This position is hourly and full-time. A minimum of 37.5 hours per week is required in order to maintain eligibility for full-time status. Generally, this position will require 37.5 - 40 hours per week.

Park National Bank