Head of Customer Service and Experience

$50k - $60k

Jiffy Lube

Jiffy Lube Multicare Service Manager

The Service Manager is responsible for managing employees, providing a high level of customer service & achieving the sales performance & goal requirements. The Service Manager is responsible for the employees training & development as well as for managing all aspects of their work performance. The Service Manager ensures each customer receives exceptional customer service, while providing complete, error free professional service for his/her vehicle & to maintain a pleasant, safe environment for the customers & the employees.

Job Responsibilities:

Manage day to day store personnel in a professional manner
Resolve customer issues
Understand & maintain inventory control
Ensure the store & its employees comply with OSHA & EPA standards
Ensure employees perform required procedures & follow all policies as outlined
Ensure that all employees maintain a 100% completion status for their computer based training requirements
Ensure equipment & facilities are maintained
Responsible for personnel issues, scheduling, hiring & disciplinary actions
Ensure the store is opened & closed properly
Responsible for all cash receipts
Coach, counsel & discipline employees as needed
Responsible for store compliance with all policies & procedures as outlined in the Employee Handbook & JTSS documentation
Ensure all employees are properly trained per JTSS guidelines & to provide leadership to continue developing each individual's skill levels
Uphold store image standards
Other duties as requested or assigned

Job Requirements/Competencies: Two (2) years Lube Technician or similar auto experience or one (1) year of Automotive Management experience.

Customer service skills to manage the customer’s experience & difficult customer situations
Ethics and integrity to treat others with respect
Basic computer skills to enter customer & vehicle information correctly as well as to perform other managerial duties
Organizational skills to complete tasks in a timely manner
Weekend work & some holiday work required
Cash handling skills
Supervisory skills

Compensation

We offer competitive pay, bonuses, & advancement opportunities
Salary $50,000.00 - $60,000.00
State of the art training & certification program recognized by the ASE
Paid ASE testing fees for passing A4 & A5 certifications
Flexible hours, great team spirit, personal & family discounting & much more.

Apply

Vacancy posted 1 day ago

Similar jobs that could be interesting for youBased on the Head of Customer Service and Experience in Yorkville, IL vacancy

Jiffy Lube Multicare Service Manager
$50k - $60k
...Jiffy Lube Multicare Service Manager The Service Manager is responsible for managing employees, providing a high level of customer service and achieving the sales performance and goal requirements. The Service Manager is responsible for the employees’ training & development...
Suggested
Flexible hours
Jiffy Lube
Oswego, IL
4 days ago
Auto Service Manager: ASE Training & Growth Flexible Hours
JIFFY LUBE is seeking a Service Manager in Kendall Township, Illinois. The role entails managing employees, ensuring exceptional customer service, and achieving sales goals. You will oversee employee training and performance while maintaining a safe environment and compliance...
Suggested
Flexible hours
JIFFY LUBE
Oswego, IL
4 days ago
Restaurant Operations Leader: Guest Experience & Team Growth
...leading restaurant franchise in Oswego Township is looking for a manager to lead their team and ensure operational and financial success... ...and problem-solving abilities, making it essential for maintaining high-quality service standards. #J-18808-Ljbffr Precise Management
Suggested
Precise Management
Oswego, IL
11 hours ago
Area Supervisor: Lead Store Ops & Customer Experience
...opening and closing duties, and supervising associates to ensure an excellent shopping experience. Candidates should have customer service and supervisory experience, along with strong communication skills. You will play a key role in maintaining store standards, ensuring...
Suggested
Ross Stores
Oswego, IL
11 hours ago
Service Coordinator
$16 - $18.28 per hour
...programs for advancement and career growth Medical/dental/vision And more! Please review the job profile below and apply today! The Service Coordinator exists to ensure a high-quality customer shopping experience by leading and supporting front-end operations. This role...
Suggested
Weekly pay
Shift work
Meijer
Oswego, IL
5 days ago
Food & Beverage Supervisor
$17.5 per hour
...efficiency, compliance, and guest satisfaction. You’ll lead a team, manage inventory, and maintain the highest standards of cleanliness... ...’S DAY-TO-DAY Ensure execution of all food and beverage service programs, including ordering, planning, product handling, and display...
Hourly pay
Part time
Seasonal work
Local area
Flexible hours
Shift work
Weekend work
Afternoon shift
Raging Waves
Oswego, IL
1 day ago
Restaurant Leader: Guest Service, Team & Profitability
...A restaurant management group is seeking a Restaurant Manager to oversee operations in Oswego Township, Illinois. The ideal candidate will be responsible for hiring, training staff, and ensuring a guest-first culture within the restaurant. Applicants should possess strong...
The company name is "The Hari Group".
Oswego, IL
1 day ago
Food Service Manager
$48k - $52k
...Job Overview The Food Service Manager is a management position responsible for developing and implementing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers order prepared foods from a menu. Compensation Salaried...
Aramark
Oswego, IL
11 hours ago
Full-Time Customer Service Supervisor
$20.75 - $32.2 per hour
...’ll Do Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer... ...EVENTS (Legal and adoption assistance benefits). Other, Retail Management & In‑store, Sales & Marketing #J-18808-Ljbffr FashionUnited
Full time
Temporary work
Part time
Flexible hours
Night shift
FashionUnited
Oswego, IL
3 days ago
Manager - Facilities Operations (Hiring Immediately)
$75.9k - $102.2k
...ensuring the facility operates effectively. Major Activities Manages the Facilities Maintenance team and preventative and corrective... ...Selects external contractors/suppliers to provide supplies and services in a cost-effective manner. Oversees the quality of work...
Full time
For contractors
Casual work
Local area
Immediate start
Flexible hours
Shift work
Michaels Stores
Plainfield, IL
1 day ago
Account Manager
$48k
...surveillance, and access control solutions. We're looking for an Account Manager who enjoys building relationships, helping customers, and... ...decision-makers. Identify opportunities for upgrades, expanded services, referrals, and account growth. Support and collaborate with...
Temporary work
Work from home
Flexible hours
Alarm Detection Systems
Oswego, IL
2 days ago
Restaurant Shift Manager
$10 per hour
...Shift Manager At Noodles & Company, our mission is to nourish and inspire every team member, guest, and community we serve. We are hiring... ...or management experience (preferred). Experience in customer service, hospitality, or restaurant operations, with the ability and...
Full time
Part time
Local area
Flexible hours
Shift work
Noodles & Company
Yorkville, IL
1 day ago
Restaurant Supervisor - Food Service Team Member
...lead it to acheive their goals. A Restaurant Supervisor will assist in the planning and management at Potbelly - Oswego DT in order to achieve customer satisfaction, quality service, compliance with store policies all while meeting and/or exceeding financial goals. Applicants...
Full time
Part time
Currently hiring
Immediate start
Shift work
Potbelly - Oswego DT
Oswego, IL
3 days ago
Maintenance Manager
$125k - $145k
...Maintenance Manager, TPM (also a Maintenance Supervisor position available) Reports To : Plant Manager, Oswego Shift : 1st Shift Compensation : $125,000–$145,000 base + 12% bonus + full benefits Local Only Company Overview A leading producer of bases, sauces, gravies,...
For contractors
Local area
Flexible hours
Shift work
Day shift
The Judge Group
Oswego, IL
11 hours ago
Restaurant Manager
$56k - $65k
$56000 per year - $65000.00 per year Legendary leadership certifies that our food, service, people and atmosphere are the best. Our Restaurant Managers lead and inspire the service and culinary teams to deliver the ultimate steakhouse experience… every guest, every time...
Weekly pay
Flexible hours
RARE Hospitality Management, LLC.
Oswego, IL
5 days ago
Area Manager, Customer Care & Construction Projects
Lennar USA is seeking a Customer Care Area Manager to oversee customer care projects and ensure quality repairs for homeowners. This role... ...has at least 5 years of project management and customer service experience, understands building codes, and is proficient in blueprint...
Lennar USA
Plainfield, IL
2 days ago
Maintenance Manager
...weekends, and holidays. About the Role: The Maintenance Manager is responsible for overseeing the mechanics, as well as... ...that develops and manages a strong maintenance team, managing the service request processes, leading the maintenance and capital improvement...
Full time
Immediate start
All shifts
Flexible hours
ConGlobal
Oswego, IL
14 days ago
Field Marketing Manager II
$73.5k - $99.75k
Aramark Student Nutrition provides food and nutrition services to over 350 school districts in the U.S. It offers public and private education... ...dining experience for our communities. The Student Experience Manager is responsible for supporting Aramark’s clients with product...
Work at office
Aramark
Oswego, IL
1 day ago
Restaurant Manager - Guest Experience & Operations
...Subway - 49880-0 in Plainfield is looking for a Manager to oversee restaurant operations, provide excellent guest experiences, and manage staff. Responsibilities include ensuring food quality, managing inventory, and recruiting team members. A high school diploma is required...
Full time
Part time
Shift work
Subway - 49880-0
Plainfield, IL
1 day ago
Area Supervisor
$16.5 - $17 per hour
...operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and... ...scheduled. Responds to after-hours alarms when requested. Customer Service Treats all Customers, Associates, and other leaders with respect...
Full time
Work at office
Local area
Immediate start
Flexible hours
Shift work
Weekend work
Afternoon shift
Ross Stores, Inc.
Oswego, IL
1 day ago
Assistant Restaurant Manager
...Join to apply for the Assistant Restaurant Manager role at The Hari Group 3 weeks ago Be among the first 25 applicants Summary The Assistant... ...Ensure all shifts are appropriately staffed to achieve guest service goals Maintain safe, secure, and healthy environment by...
Full time
All shifts
Shift work
The Hari Group
Plano, IL
1 day ago
Automotive Assistant & Service Managers
...Mavis Tires & Brakes at Discount Prices - Automotive Assistant & Service Managers Put your career into high gear with Mavis Tires & Brakes at Discount Prices! We're looking for full-time Automotive Assistant and Service Managers to join Team Mavis at one of our state‑...
Weekly pay
Full time
Mavis Tire
Oswego, IL
11 hours ago
Pharmacy Operations Manager
...technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance... ...by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to custome...Operations...
Full time
Walgreen Co
Oswego, IL
1 day ago
Resident Care Manager
$45k - $50k
...Job Type Full-time Description Position: Resident Care Manager About Cedarhurst: Cedarhurst Senior Living is a leading... ...the lives of residents through exceptional care and personalized services. With a commitment to excellence and innovation, Cedarhurst...
Full time
Work at office
Shift work
Weekend work
Afternoon shift
Cedarhurst Senior Living
Yorkville, IL
1 day ago
Customer Care Area Manager
$65.01k - $120.4k
Customer Care Area Manager We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating... ...by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and...
Daily paid
Live in
Work at office
Local area
Lennar USA
Plainfield, IL
2 days ago
Restaurant Team Lead - Guest Experience & Growth
A leading restaurant chain in Oswego Township is seeking an Assistant Restaurant Manager to support the Restaurant Manager. This role involves developing a dedicated team, ensuring a guest-first culture, and driving profitability through effective team management. Candidates...
The company name is "The Hari Group".
Oswego, IL
1 day ago
Field Marketing & Promotions Manager II
$73.5k - $99.75k
Aramark is looking for a Student Experience Manager to enhance client partnerships through product innovation and marketing strategies. This role ensures the satisfaction of clients and communities by meeting their unique needs effectively. The ideal candidate will possess...
Aramark
Oswego, IL
11 hours ago
Restaurant Team Lead - Guest Experience & Growth
A restaurant management company is seeking an Assistant Restaurant Manager to support the Restaurant Manager in developing a dedicated team and ensuring great guest experiences. Responsibilities include recruiting and training team members, maintaining guest satisfaction...
The company name is "The Hari Group".
Oswego, IL
3 days ago
Account Manager - Growth & Retention (Remote-Friendly)
Alarm Detection Systems is seeking an Account Manager in Illinois to manage customer accounts and drive account growth. The ideal candidate will build relationships, support customers, and develop sales skills for future advancement. This position includes competitive benefits...
Remote job
Work from home
Flexible hours
Alarm Detection Systems
Oswego, IL
3 days ago
Shift Leader: Elevate Service & Lead the Team
...Team Lyders in Oswego Township, is seeking a part-time Shift Leader dedicated to ensuring high standards of service and operations. You will lead team members, manage inventory, and maintain cleanliness to create a positive dining experience. Ideal candidates will have...
Part time
Shift work
Taco Bell
Oswego, IL
4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Head of Customer Service and Experience. Be the first to apply!