Head of Customer Service and Experience

$50k - $60k

Jiffy Lube

Jiffy Lube Multicare Service Manager

The Service Manager is responsible for managing employees, providing a high level of customer service & achieving the sales performance & goal requirements. The Service Manager is responsible for the employees training & development as well as for managing all aspects of their work performance. The Service Manager ensures each customer receives exceptional customer service, while providing complete, error free professional service for his/her vehicle & to maintain a pleasant, safe environment for the customers & the employees.

Job Responsibilities:

Manage day to day store personnel in a professional manner
Resolve customer issues
Understand & maintain inventory control
Ensure the store & its employees comply with OSHA & EPA standards
Ensure employees perform required procedures & follow all policies as outlined
Ensure that all employees maintain a 100% completion status for their computer based training requirements
Ensure equipment & facilities are maintained
Responsible for personnel issues, scheduling, hiring & disciplinary actions
Ensure the store is opened & closed properly
Responsible for all cash receipts
Coach, counsel & discipline employees as needed
Responsible for store compliance with all policies & procedures as outlined in the Employee Handbook & JTSS documentation
Ensure all employees are properly trained per JTSS guidelines & to provide leadership to continue developing each individual's skill levels
Uphold store image standards
Other duties as requested or assigned

Job Requirements/Competencies: Two (2) years Lube Technician or similar auto experience or one (1) year of Automotive Management experience.

Customer service skills to manage the customer’s experience & difficult customer situations
Ethics and integrity to treat others with respect
Basic computer skills to enter customer & vehicle information correctly as well as to perform other managerial duties
Organizational skills to complete tasks in a timely manner
Weekend work & some holiday work required
Cash handling skills
Supervisory skills

Compensation

We offer competitive pay, bonuses, & advancement opportunities
Salary $50,000.00 - $60,000.00
State of the art training & certification program recognized by the ASE
Paid ASE testing fees for passing A4 & A5 certifications
Flexible hours, great team spirit, personal & family discounting & much more.

Apply

Vacancy posted 19 hours ago

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