Front Desk Receptionist and Administration

As a front desk Customer Service Representative, you will be responsible for providing exceptional client care in person, on the phone, and in electronic communications. You will be responsible for maintaining the flow of wellness/surgery patients through the clinic, assisting them through the clinic process, make recommendations for services and products to clients based on their pet's lifestyle, and maintaining good communication with the veterinary medical team.

Bilingual in English and Spanish is strongly preferred.

Proficiency with data entry on a PC platform including Microsoft Office programs.

dogs, cats), be able to handle them safely with patience and gentleness, and use appropriate safety equipment. The use of proper safety equipment is mandatory.

Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

Must be able to greet customers and obtain and accurately record patient case histories.

Must be able to counsel clients on post‑operative care and the proper use and administration of medications.

Should be able to identify own limitations and be willing to ask for help.

Represent Spay Neuter Network by providing exceptional customer service at all times and maintaining positive relationships with every client volunteer and staff person. Responsible for wellness/surgery invoice billing.

Maintain database by entering accurate information for our clients and patients including medical history, services requested and services received.

Assist incoming clients by completing required paperwork, entering information and history in the computer, and ensuring prompt service.

Customer Service Representative - Front Desk

Maintain accurate financial records and balances.

Protect the confidential information on customers and donors.

J-18808-Ljbffr Spay Neuter Network