Head of Client Support Services

Position: Patient Services Manager
Location: UofL University Hospital, Louisville KY
We are seeking an experienced Patient Food Service Manager with outstanding leadership ability, polished communication skills, and advanced technical skills including ordering systems, computers, software, and smart phones. This position is responsible for the overall Patient Dining Operations and includes team management, patient relations and feedback, and overall operational logistics. Metz Culinary Management is growing and we have openings for a Rock Star Patient Food Services Manager who shares our passion for Food and Service. The PSM plans, coordinates and manages all in-room Patient Dining. The primary focus of our Patient Services Manager is the overall leadership of the Server Team and oversight of the Patient Experience, ensuring amazing food, unexpected service and the ability to engage with our patients to utilize the ordering system and/or assist in the menu selections and follow up to ensure satisfaction.

The Patient Services Manager primarily functions as a member of the multidisciplinary health care team to implement nutrition care plans. A successful candidate will have a strong knowledge of the importance of Customer Relations, Dining Experience, and Employee Management. While experience working in the Patient Food Services setting would be ideal, some of our most successful Patient Services Managers have a background in Restaurant General Manger roles. HOSPITALITY minded leadership is a MUST.
Bachelor's Degree Desired
Patient Services or Restaurant Manager experience required
Strong Microsoft Office Skills
Creating effective communication documents including summaries, reports and letters

Metz Culinary Management Values are what separates us from the competition. Our Leaders share our Values, Attributes, and Strategic Focus reinforcing our culture and values every day to our Team Members creating an environment for personal growth, enrichment and career success.
Join our team of over 7,000 team members who share a passion for Onsite Dining and Support Services, working together toward one common goal, excellence, in quality and service. We are a family-driven company that delivers restaurant-inspired hospitality to everyone we serve.