Service Manager

Own the Routes. Own the Team. Own the Customer Experience. Service Manager | Louisville, KY | NOVO Health Services This isn't a desk job managing from a distance. You'll hire, train, and coach the Route Service Representatives who deliver clean linen and pick up soil product every day — and you'll be ready to run a route yourself when the business needs you to. Your fleet, your team, your accounts, your results. NOVO Health Services keeps hospitals running by keeping their linen supply moving. We're an essential part of the healthcare system — and growing fast. That growth means real advancement paths for leaders who can deliver. What makes this different: Full ownership of the customer experience. You manage the daily account functions — audits, scrub counts, route reconciliations, truck maintenance logs, linen reconciliation — that determine whether customers stay. Real leadership, not just supervision. You hire, train, develop, and coach your RSRs so each one delivers on the simple pledge: the right product, the right quantity, in the right time window. You're in it. You'll cover routes during absences, run route logistics around vacations and holidays, and act as RSR during a market startup — this is a leader who works alongside the team, not above it. Work that matters. Every route keeps hospitals stocked and patients cared for. You're the right fit if you: High School Degree, Bring previous management experience and strong leadership skills, ideally in a route-based or distribution environment Have a demonstrated quality focus and a customer-centric mindset Know your way around DOT/FMCSA compliance and can keep a fleet safe, clean, and road-ready Bring financial awareness and are comfortable with the numbers behind the routes you run Can adapt fast — competing demands and a rapidly growing customer base don't rattle you Have reliable transportation and can pass customer credentialing requirements A bachelor's degree is a plus, but we care more about what you've actually run and delivered. #J-18808-Ljbffr