Head of Client Support Services

Outside Services Supervisor

The Outside Services Supervisor is responsible for overseeing the outside services team, ensuring the delivery of exceptional customer service and professionalism to members and guests. This role involves managing key aspects of the golf operation, including cart management, bag handling, and practice area setup, while ensuring operational efficiency and adherence to club standards. The Supervisor will provide ongoing training, mentorship, and support to the team, fostering a positive work environment and ensuring that every guest enjoys a seamless and high-quality golf experience.

Reporting Structure

Reports to the Head Golf Professional or Director of Golf

Supervise the Outside Services team, including staff recruitment, hiring, scheduling, and training, to ensure consistent delivery of service excellence.

Monitor staff time reporting to ensure accuracy and compliance with club policies, addressing any discrepancies promptly and professionally.

Assist golfers with bag loading, club cleaning, and play preparation while offering etiquette guidance and answering questions. Provide post-round support, including cleaning and transporting clubs to vehicles.

Oversee the cleanliness, organization, and functionality of all outside service areas, including the golf cart fleet, club storage, and practice facilities. Promptly address maintenance needs or equipment issues, ensuring optimal readiness at all times.

Collaborate with other golf operations staff, such as range attendants, marshals, and starters, to ensure smooth and efficient service delivery across the course.

Ensure all outside service areas, including the pro-shop, practice areas, and cart staging zones, are tidy, free of debris, and well-organized.

Monitor and ensure the timely completion of daily assignments in accordance with club standards, including practice facility preparation, pro-shop stocking, and maintaining clean and organized workspaces.

Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.

Follow all company, club, and department policies, procedures, and instructions.

Represent the company's management team by supporting and enforcing policies while maintaining the highest standards of ethics and integrity.

Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.

Promote and follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.

Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.

Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.

Support the overall efficiency of the team by collaborating and contributing to the club's goals.

Required: High school diploma, GED, or equivalent. A minimum of 1 year of experience in a similar role or strong knowledge of golf.

Preferred: Strong communication skills, with the ability to interact effectively with members, guests, and staff. Strong knowledge of golf etiquette, rules, and best practices. A positive attitude and commitment to providing outstanding service. High attention to detail and reliability.

Primarily outdoors with frequent exposure to extreme hot or cold temperatures and humidity. Sitting, standing, walking, climbing/ladders, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending, lifting/carrying up to 100 lbs., talking, hearing, and seeing.

Primary Tools/Equipment Golf Clubs & Bag 40 - 50 lbs. Golf Carts

Adherence to attendance requirements as outlined in the weekly schedule. Flexibility to work additional hours as needed to meet position deadlines. Availability to work on weekends and/or holidays as required.

Invited Clubs