Veterinary Client Service Rep

Veterinary Client Service Representative
Bayview Animal Clinic
Full-Time
Thrive Pet Healthcare provides personalized, accessible care through every stage of a pets life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions.
An upbeat, self-starter with a passion for providing excellent customer service. This experience starts when the client walks through our door and speaks with our Client Service Representatives. This full-time position would require 30-40 hours per week, including some weekends and holidays.
Acts as a role model in demonstrating Bayview Animal Clinic values. Collaborates with the practice manager, medical director, associate veterinarians, and/or other supervisors to foster teamwork and facilitate a productive, professional working environment.
Understands and consistently applies Bayview Animal Clinic policies and practices.
Continuously looks for ways to enhance customer service through streamlining of processes, client education, staff development, etc.
Facilitates the effective handling of all general client complaints, processing, and follow-up, verbal and written.
Must be proficient in hospital procedures, fees, and computer information systems.
Participates in ensuring the hospital is maintained in an orderly and clean manner.
Communicating via phone, email, and in person with clients and actively listening to their concerns.
Utilizing computer information systems to accurately enter client/patient information, update and maintain medical records.
Precisely dispensing pharmaceuticals as needed and calling in prescriptions to pharmacies.
Other administrative duties as needed.
High School Diploma or equivalent, AAS or higher preferred.
At least 6 months of customer service experience.
Veterinary hospital experience is preferred, however not required.
Paid LVT Student Mentorship Program designed to support your transition into practice.
Hands-on clinical training that builds confidence and real-world experience.
Ongoing coaching and development to help you reach your career goals.
Thrive offers a suite of benefits to support team members emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long-term disability plans, we offer eligible team members:
Expert advice, support and network discounts for fertility and family planning
Pet perks and veterinary service discounts
Student loan support tools and assistance
Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain benefits may be subject to waiting periods or length of service requirements.
Thrive Pet Healthcare is united by our mission to create the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. We exist to nurture both pets and people through meaningful relationships and exceptional veterinary care.
Our Support Office teams power that mission by supporting our hospitals through operational excellence, innovative programs, people-centered culture, and forward-thinking business solutions all while having plenty of fun along the way.
Service delivering exceptional service
Empathy leading with care