Fleet Dispatcher - Second Shift

Job Type: Full time Exempt/Non Exempt: Hourly Job Description: On-Site Position located at 50888 Century Ct, Wixom, MI 48393. Position Schedule / Shift: Must be available to work a flexible schedule, which may include evenings, weekends, holidays, and overtime based on business needs and member demand. As aFleet Dispatcher, you will dispatch calls for emergency roadsideassistanceto members and/or club fleet personnel via radio, telephone or electronically.You will receive and manage calls related to emergency and/or commercial road service,utilizinga computer aided call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel todeterminemember/customer location.

Handle driver/customer escalationsin accordance withestablished procedures

Provide explanations to customersand reports/document service issues

Accept payment from members/customers, when necessary

Ability to navigate computer systems and accurately enter data using a standard keyboard.

Experience resolving customer concerns and issues.

Ability to prepare written communications and respond to customer inquiries.

Strong verbal communication and active listening skills for phone and in-person interactions.

Preferred Knowledge of policies and procedures (service benefits)relativeto emergency road serviceReadingandcomprehendingvarious Customer Care service tools (e.g.manuals, work models,etc.)

Compensation & Benefits Overview: ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.). Compensation Hourly rates starting at $18.73 per hour (rate may vary by location and experience). Overtime opportunities paid at time-and-a-half. Shift differentials: 5% premium for hours worked between 5:00 PM - 11:00 PM/10% premium for hours worked between 11:00 PM - 5:00 AM $250 Quarterly Perfect Attendance Bonus. Fully paid training to help you build the skills needed for success.

Benefits Health & Wellness Medical plans with multiple coverage options, including HSA eligibility.

Dental and vision benefits.

Employee Assistance Program (confidential support services).

Financial Protection & Insurance Company-paid basic life insurance.

Optional supplemental life insurance and dependent coverage.

Short-term and long-term disability coverage.

Retirement & Savings 401(k) plan to support long-term financial goals.

may contribute 1% to 50% of eligible earnings, either pre or post tax.

immediate vesting.

Additional company contribution of 4% of pay each pay day into your account; Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.

Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements. Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month. Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules. Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules. Career Growth & Education Tuition assistance (up to $5,250 annually; Professional certification support with 100% reimbursement for eligible programs. Additional Perks Complimentary AAA membership with roadside assistance and travel discounts. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other. Important Note: ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG provides membership, travel, insurance and financial services offerings to approximately 13+ million members and customers across 14 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position. If youhavea disability andrequire an accommodation to help you complete our employment application process, please send an email View email address on click.appcast.io Aaa-the-Auto-Club-Grou