Head of Operations & Business Management

Shape the Future of Global Operations as our Next Services Operations Manager!

Trimble is looking for a Global Services Operations Manager to own the end-to-end reverse logistics lifecycle and lead a high-performing team. If you thrive on optimizing complex workflows, leveraging AI-powered automation, and delivering measurable impact across international markets, we want to hear from you!

In this high-impact leadership position, you will own the entire lifecycle of global service operations, from warranty adjudication to complex reverse logistics. You will be the architect of seamless product dispositions and financial reconciliations, directly influencing organizational cost savings and shaping a world-class service experience for a diverse global network.

Lead and develop a multinational team, fostering a culture of continuous improvement while owning critical OKRs and performance management.

Spearhead the end-to-end administration of warranty cases, service orders, and returns, ensuring audit-ready data governance and precise validation.

Drive global return inventory performance by optimizing refurbishment cycles, controlling vendor spend, and hitting aggressive margin targets.

5+ years of leadership experience in warranty, claims, or reverse logistics management within a global or distributed team environment.

Proven track record of optimizing complex workflows and using root-cause analysis to drive continuous improvement.

High proficiency in CRM and ERP systems such as Salesforce and Oracle, with a focus on data-driven decision-making.

Strong communication and stakeholder management skills to navigate international regulations and diverse organizational interfaces.

Bonus Points For

Advanced experience in AI-powered process automation and workflow transformation.

Proficiency in additional languages to support our global colleagues and customers.

Deep expertise in international export requirements and multi-regional fulfillment strategies.

Travel Requirement: 15%

You’ll work on projects that truly matter: Our purpose-driven culture means you will help build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.

Bonus eligible: yes. Trimble offers comprehensive core benefits that include medical, dental, vision, life, disability, time‑off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as paid parental leave and employee stock purchase plan.

We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at under "Corporate Governance".

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If you need assistance or would like to request an accommodation in connection with the application process, please contact View email address on click.appcast.io.